Senior On-Site Server Support Specialist

Worldwide TechServices; Duluth (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Additional incentives for each call closed

Job summary

A leading technology services company based in Duluth, MN, is seeking a Senior Server Support Technician. You will handle repairs and troubleshoot a variety of client products while interacting directly with clients. Qualified candidates should have technical certifications and 0-2 years of relevant experience, alongside a valid driver’s license for travel. Responsibilities include providing customer support, ensuring asset control, and maintaining service quality standards.

Qualifications

• 0-2 years of relevant experience is typically required.
• Previous customer service experience is a plus.
• Valid Driver’s License and reliable transportation required.

Responsibilities

• Provide customer support for designated equipment.
• Complete service calls within established service level agreements.
• Report all activity in an accurate and timely manner.

Skills

Communication with clients regarding technical issues

Ability to drive long distances

Ability to lift and move equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A leading technology services company based in Duluth, MN, is seeking a Senior Server Support Technician. You will handle repairs and troubleshoot a variety of client products while interacting directly with clients. Qualified candidates should have technical certifications and 0-2 years of relevant experience, alongside a valid driver’s license for travel. Responsibilities include providing customer support, ensuring asset control, and maintaining service quality standards.