Senior On-Site IT Support Specialist

Nordson; Minneapolis (MN); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Qualifications

• Provide onsite IT support, own IT Incidents / Requests escalated from Service Desk related to hardware, software, telephony, mobile devices, network, applications, cybersecurity, etc.
• Own user-generated IT Incidents / Requests from intake to resolution as assigned in the IT service management software.
• Provide end-user training and knowledge transfer to improve self-service resolutions.

Responsabilités

• Provide onsite IT support and own incidents/requests from intake to resolution.
• Monitor and respond to incidents via ServiceNow based on priority.
• Escalate recurring incidents and document problem records.
• Communicate status and next steps clearly to end-users.
• Assist with onboarding/offboarding IT equipment and access.
• Coordinate with vendors for infrastructure support.

Connaissances

Customer service mindset

Strong communication skills

Problem-solving ability

Follow procedures

Detail oriented

Time management

Multi-tasking

Team collaboration

Windows 10 proficiency

Formation

Bachelor's Degree in Computer Science or related field

Outils

Windows 10

Office 365

Active Directory

PC/Laptop hardware

SCCM

Autopilot

PowerShell

Windows Scripting Host

Description du poste