Senior On-Site IT Helpdesk Lead

Amerit Fleet Solutions; Sidney (OH); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid vacation, holidays & sick time

Extensive training through Amerit Uni

ASE certification reimbursement

Job summary

Amerit Fleet Solutions is seeking a hands-on IT Helpdesk Support Specialist to work on-site in Sidney, Ohio, supporting a mix of 20 on-site users and a distributed workforce of about 4,000 across the U.S. and Canada.

You will handle Tier 1–3 support, hardware imaging, and Microsoft Entra/Azure AD administration, with a focus on rapid, high-quality service. Qualified candidates have 6+ years in IT helpdesk, a CS/IT degree or equivalent certs, and strong Windows 10/11 and M365 expertise.

Qualifications

• 6+ years in IT helpdesk or desktop support.
• Bachelor's degree in CS/IT or relevant certs.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Zendesk and remote management tools.
• Ability to work on-site full-time in East Liberty, Ohio.
• Excellent customer service and communication skills.
• Capability to handle high ticket volume with SLA discipline.

Responsibilities

• Provide Tier 1–3 support to end users via Zendesk.
• Manage a high daily volume of tickets and meet SLA targets.
• Deploy, configure, and image hardware for new hires.
• Troubleshoot hardware/software in-person and remotely.
• Administer user accounts via Azure AD and Microsoft 365.
• Configure smartphones and IT peripherals; maintain asset inventory.
• Maintain documentation and assist with process improvements.
• Mentor junior staff and support cross-functional IT projects.

Skills

Customer service

Troubleshooting

Ticketing systems

Remote and in-person support

Time management

Mentoring juniors

Cross-functional collaboration

Multi-time-zone coordination

Education

BS in Computer Science or IT

CompTIA A+ certificate

Microsoft 365 Certified: Fundamentals

Microsoft Certified: Endpoint Administrator Associate

Tools

Zendesk

Autopilot

Intune

NinjaOne

Azure AD

Microsoft 365 Admin Center

Job description

Amerit Fleet Solutions is seeking a hands-on IT Helpdesk Support Specialist to work on-site in Sidney, Ohio, supporting a mix of 20 on-site users and a distributed workforce of about 4,000 across the U.S. and Canada.

You will handle Tier 1–3 support, hardware imaging, and Microsoft Entra/Azure AD administration, with a focus on rapid, high-quality service. Qualified candidates have 6+ years in IT helpdesk, a CS/IT degree or equivalent certs, and strong Windows 10/11 and M365 expertise.