Helpdesk Technician I: Remote IT Support & Customer Care

FIT Technologies; Cleveland (OH); In loco; USD 45.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Voluntary life insurance

Company-paid life insurance

Long-term disability

Paid time off

9 paid holidays

Paid military leave

Paid parental leave

Employee Stock Ownership Plan (ESOP)

401(k) with company match

Dependent Care FSA

Descrizione del lavoro

FIT Technologies in Cleveland, OH is seeking a Helpdesk Technician I to deliver technical assistance to clients and maintain their IT environments through ticket-based support. You’ll troubleshoot remotely and onsite as needed, prioritize SLA targets, and act as the first contact for technical inquiries.

Ideal candidates have foundational Windows, AD, MS Exchange, and networking knowledge, strong communication skills, and the ability to work independently in a fast-paced helpdesk setting.

Competenze

• Troubleshoot, diagnose and document resolution steps.
• Master basic 3rd party ticketing systems.
• Strong written and verbal communication.
• Work independently with minimal supervision.
• Understand Windows versions, AD, MS Exchange, and Group Policy.
• Experience with Office applications (local and hosted).
• Know networking concepts and PC OS deployment.
• Explain technical info to clients with varying knowledge.

Mansioni

• Provide technical assistance remotely and onsite as needed.
• Maintain daily service calls and meet SLA targets.
• Serve as first point of contact via phone or email.
• Perform remote troubleshooting and diagnostic questioning.
• Determine best solutions and escalate unresolved issues.
• Record events, problems and resolutions in logs.
• Update customer status and information as needed.

Conoscenze

Ticketing system

Remote & onsite support

Windows OS basics

Active Directory

MS Exchange

Networking basics (TCP/IP, VLANs)

Customer service

Independent work

Documentation & logs

Communication skills

Descrizione del lavoro

FIT Technologies in Cleveland, OH is seeking a Helpdesk Technician I to deliver technical assistance to clients and maintain their IT environments through ticket-based support. You’ll troubleshoot remotely and onsite as needed, prioritize SLA targets, and act as the first contact for technical inquiries.

Ideal candidates have foundational Windows, AD, MS Exchange, and networking knowledge, strong communication skills, and the ability to work independently in a fast-paced helpdesk setting.