IT Specialist

Swoon; Akron (Lancaster County); On-site; USD 50,000 - 61,000; Full time

Job summary

Swoon is seeking an IT Specialist in Akron, PA for a fully on-site role. The position offers a direct-hire path with a compensation of $55,000 annually. You will support end-user hardware, software, and systems access across multiple locations, focusing on desktop support, Windows environments, and help desk operations.

You will manage user accounts, deploy imaging, and maintain inventory and IT documentation, ensuring reliable technology and timely assistance for employees.

Qualifications

• Technical school degree or equivalent; bachelor’s degree preferred.
• 3–5+ years in IT support, desktop support, or equipment deployment.
• CompTIA A+ certification preferred/required.
• Experience managing Active Directory, Exchange, Office, and admin tools.
• Familiarity with Windows Server 2012 R2 and/or 2019 environments.
• Experience managing Cisco wireless access points.
• Understanding of network infrastructures and protocols.
• Experience supporting ERP platforms; Sage X3 is a plus.

Responsibilities

• Create and manage user accounts, permissions, and system access across locations using AD, Entra, Intune, and ERP systems.
• Provide Tier 1 IT support for access, hardware, software, and connectivity issues.
• Install, configure, repair desktops, laptops, printers, and IT equipment.
• Support Windows 11 desktop environments and assist with system maintenance.
• Manage help desk tickets, prioritize requests, and document troubleshooting steps.

Skills

Active Directory

Microsoft Entra

Intune

Desktop support

Help desk

Troubleshooting

Customer service

Education

Technical school degree

Bachelor's degree preferred

3–5 years IT experience

Tools

MDT

PDQ

ERP systems

Sage X3

Cisco wireless

Job description

IT Specialist - Akron, PA (Fully On-Site)

Direct Hire

Compensation: $55,000 annually

We are seeking an IT Specialist to provide hands‑on technical support across multiple company locations. This individual will be responsible for maintaining and troubleshooting end‑user hardware, software, systems access, and peripheral equipment while ensuring employees receive timely and effective IT assistance.

This role is ideal for someone with a strong foundation in desktop support, Microsoft technologies, and help desk operations who enjoys problem-solving and supporting a variety of IT needs.

Key Responsibilities

• Create and manage user accounts, profiles, permissions, and system access across multiple locations using platforms such as Active Directory, Microsoft Entra, Intune, and ERP systems.
• Provide Tier 1 technical support, troubleshooting user access issues, hardware malfunctions, software applications, and connectivity concerns.
• Install, configure, maintain, and repair desktops, laptops, printers, and other IT equipment.
• Support Windows 11 desktop environments and assist with ongoing system maintenance.
• Manage help desk tickets, prioritize incoming requests, and maintain documentation of troubleshooting steps and resolutions.
• Maintain computer imaging and deployment processes using Microsoft Deployment Toolkit (MDT), PDQ, or similar tools.
• Oversee hardware and software inventory, tracking, and asset management.
• Assist with maintaining IT documentation and supporting the overall reliability of company technology systems.

Qualifications

• Technical school degree or equivalent technical education required; bachelor's degree preferred.
• 3–5+ years of experience in IT support, desktop support, or computer equipment deployment and maintenance.
• CompTIA A+ certification preferred/required.
• Experience managing Active Directory, Microsoft Exchange, Microsoft Office, and Microsoft administration tools.
• Familiarity with Windows Server 2012 R2 and/or 2019 environments.
• Experience managing Cisco wireless access points.
• Understanding of network infrastructure, topologies, and communication protocols.
• Experience supporting ERP platforms; Sage X3 experience is a plus.
• Strong troubleshooting, organization, and customer service skills.