On-Site IT Service Desk Technician - Warehouse Ops

ORS Nasco; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO & company holidays

Certification reimbursement program

Company-issued equipment

Job summary

ORS Nasco seeks an IT Service Desk Technician to support end users at our Cincinnati facility. The role focuses on on-site desktop support, Azure AD/Entra ID management, and network troubleshooting in a fast-paced warehouse environment.

You will handle hardware, software, and connectivity issues, manage devices, and assist with WMS and endpoint management. On-site presence is required to ensure operations run smoothly.

Qualifications

• 2+ years IT Service Desk or desktop support experience.
• Hands-on firewall management experience (FortiGate, Palo Alto, SonicWall).
• Working knowledge of managed switches, VLANs, and wireless infrastructure troubleshooting.
• Proficiency with Microsoft Azure administration – VMs, resource groups, subscriptions.
• Experience with Microsoft Entra ID (Azure AD) – user management, group policies, conditional access.
• Solid understanding of Active Directory – user provisioning, group management, OU structure.
• Experience with Windows 10/11 desktop support and imaging/deployment.
• Ability to work independently on-site in a warehouse environment.
• Strong verbal and written communication skills; able to convey technical information to non-technical users.
• Valid driver's license and reliable transportation.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, ticketing system, and walk-up.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues for end users and warehouse staff.
• Provision, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals.
• Manage and track equipment inventory, including issuance, return, and lifecycle documentation.
• Support voice-picking devices and warehouse management system (WMS) client software as needed.
• Escalate complex issues to senior IT staff or vendors with proper documentation.
• Assist with configuration, monitoring, and basic troubleshooting of firewall appliances and network switches.
• Support wireless AP management and Wi-Fi troubleshooting across warehouse environments.
• Manage user identities, access policies, and conditional access in Microsoft Entra ID.
• Support Microsoft 365 apps including Teams, Outlook, SharePoint, OneDrive.
• Assist with MDM policy enforcement via Microsoft Intune.
• Manage on-premises Active Directory users, groups, and OUs using delegated tools.
• Apply Windows updates, patches, and software deployments via endpoint management.

Skills

IT Service Desk

Firewall management

Azure administration

Azure AD / Entra ID

Active Directory

Windows 10/11 support

Communication skills

On-site work

Driver's license

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft SC-900

Microsoft AZ-900

Microsoft MS-900

Tools

FortiGate

Palo Alto

SonicWall

Aruba/ Cisco switches

Microsoft Intune

AD360 / ADManager Plus

Job description

ORS Nasco seeks an IT Service Desk Technician to support end users at our Cincinnati facility. The role focuses on on-site desktop support, Azure AD/Entra ID management, and network troubleshooting in a fast-paced warehouse environment.

You will handle hardware, software, and connectivity issues, manage devices, and assist with WMS and endpoint management. On-site presence is required to ensure operations run smoothly.