Senior On-Site Field Engineer - IT Hardware & Mac/Windows

Talentify; Arlington (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Talentify is seeking an on-site Field Engineer to install, repair, and maintain hardware and software on customer premises. You will ensure systems operate as designed, upgrading where required, and collaborate with technical teams to deliver timely service and customer satisfaction.

You will schedule services, complete required administration, and communicate effectively with customers on product functionality and service delivery.

Qualifications

• Desktop and laptop repair experience.
• Experience with laptop/desktop servers.
• Mac OS (Monterey, Ventura, Sonoma) and Windows OS in a professional setting.
• U.S. citizenship required.

Responsibilities

• Provides full onsite field engineering support for a base of large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance and low-complexity installations.
• Gives technical feedback to improve service delivery.
• Uses advanced tools and knowledge to resolve client problems and conduct scheduled installs.

Skills

Desktop/Laptop Repair

Laptop/Desktop Server Experience

Mac OS Experience

Windows OS Experience

Tools

Mac OS Monterey/Ventura/Sonoma

Windows OS

Job description

Talentify is seeking an on-site Field Engineer to install, repair, and maintain hardware and software on customer premises. You will ensure systems operate as designed, upgrading where required, and collaborate with technical teams to deliver timely service and customer satisfaction.

You will schedule services, complete required administration, and communicate effectively with customers on product functionality and service delivery.