Onsite Tech Field Engineer - Mac/Windows Expert

Ampcus Inc; Culver City (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Ampcus Inc. in Culver City, CA is seeking a Senior Tech Field Engineer / Deskside Support to provide onsite technical support for a large, enterprise environment.

You will install, repair, troubleshoot, maintain, and upgrade hardware and software while ensuring a high level of customer satisfaction. The successful candidate will take ownership of onsite service activities and collaborate with technical teams to deliver timely support.

Qualifications

• High School Diploma or GED required.
• Technical certification and/or Associate Degree may be required.
• Approximately 2-4 years of relevant experience in Field Engineering, Deskside Support, or a related technical support environment.
• Professional experience supporting Mac/macOS.
• Experience supporting Windows 10/11.
• Experience with macOS Ventura, Monterey, and Sonoma.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work independently at customer locations.

Responsibilities

• Provide full-scope Field Engineering and Deskside Support for assigned clients.
• Take complete ownership of onsite service activities.
• Install, repair, troubleshoot, maintain, and upgrade hardware and software.
• Perform advanced-level maintenance and low-complexity installation activities.
• Support Mac/macOS and Windows 10/11 environments.
• Troubleshoot hardware, software, operating system, and related technical issues.
• Use advanced technical tools and knowledge to diagnose and resolve client problems.
• Provide technical feedback regarding equipment, systems, and processes.
• Identify and resolve recurring or systemic technical issues.
• Proactively assist other team members by providing technical expertise and support.
• Maintain accurate service documentation and contribute to service metrics reporting.
• Monitor technical and process issues and communicate recommendations for improvement to management.
• Schedule service activities and complete required administrative tasks.
• Work directly with customers to ensure satisfaction and provide guidance on product functionality.
• Ensure systems operate as designed and are maintained or upgraded according to requirements.

Skills

Deskside support

Mac experience

macOS support

Windows support

Hardware/Software install

A+ certification

Customer service

Onsite independence

Education

High School / GED

Technical cert / Associate

Job description

Ampcus Inc. in Culver City, CA is seeking a Senior Tech Field Engineer / Deskside Support to provide onsite technical support for a large, enterprise environment.

You will install, repair, troubleshoot, maintain, and upgrade hardware and software while ensuring a high level of customer satisfaction. The successful candidate will take ownership of onsite service activities and collaborate with technical teams to deliver timely support.