On-Site IT Field Technician - Hardware Break-Fix

Gr8ttek, LLC; Athens (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Per call pay: $40

Per diem: $5 per call

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services on various client products, requiring troubleshooting and decision-making within established guidelines.

You will report to the Territory Supervisor and service client locations as needed. The position emphasizes strong communication, dependable transportation, and the ability to lift up to 50 lbs, with responsibilities spanning from technical repair to

Qualifications

• Requires technical school certification or equivalent.
• 1-2 years of relevant experience preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide break-fix support for designated equipment.
• Communicate clearly in writing and verbally.
• Deliver excellent customer service.
• Handle service calls and complete associated admin tasks.
• Manage asset and inventory control.
• Possibly guide colleagues as needed.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

Technical school certification

Tools

Repair toolkit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves hardware-focused break-fix services on various client products, requiring troubleshooting and decision-making within established guidelines.

You will report to the Territory Supervisor and service client locations as needed. The position emphasizes strong communication, dependable transportation, and the ability to lift up to 50 lbs, with responsibilities spanning from technical repair to