Senior OFSC Consultant – Oracle Field Service Cloud (Remote)

Cloud Analytics Technologies, LLC; Austin (TX); On-site; USD 103,000 - 118,000; Full time

Job summary

Cloud Analytics Technologies, LLC in Austin, TX seeks an Oracle Field Service Cloud (OFSC) Consultant with extensive B2B service operations experience to support field service transformation.

The role focuses on implementing, configuring, and optimizing OFSC solutions, integrating with Oracle CX/ERP modules, and delivering scalable workflows. Travel to client sites is required as needed.

Qualifications

• 6+ years hands-on OFSC experience.
• Deep B2B service domain knowledge, esp. scheduling/dispatch/workforce management.
• Experience integrating OFSC with Oracle CX/ERP modules.
• Proficiency with REST/SOAP APIs, JSON, XML, and data mapping.
• Strong routing logic, capacity management and service KPIs.
• Ability to work independently in a remote setting and manage priorities.
• Excellent communication and stakeholder management.
• Willingness to travel as required.

Responsibilities

• Lead or support the implementation and configuration of OFSC for B2B service operations.
• Analyze requirements and translate into scalable OFSC solutions.
• Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.
• Integrate OFSC with Oracle CX/ERP or other enterprise systems via REST/SOAP APIs.
• Design and implement workflow automation and custom integrations.
• Conduct workshops, user training, and UAT sessions.
• Provide ongoing technical and functional support during deployment and post-go-live.
• Collaborate with stakeholders, project managers, and technical teams to ensure timely delivery.
• Produce design documents, solution architecture diagrams, and configuration guides.

Skills

OFSC implementations

B2B service operations

REST/SOAP APIs integration

Oracle CX/ERP integrations

Scheduling & dispatch

Stakeholder communication

Travel readiness

Job description

Cloud Analytics Technologies, LLC in Austin, TX seeks an Oracle Field Service Cloud (OFSC) Consultant with extensive B2B service operations experience to support field service transformation.

The role focuses on implementing, configuring, and optimizing OFSC solutions, integrating with Oracle CX/ERP modules, and delivering scalable workflows. Travel to client sites is required as needed.