OFSC Consultant: Field Service Transformation Lead

Ethereum Technologies; Austin (TX); On-site; USD 85,000 - 121,000; Full time

Job summary

Ethereum Technologies in Austin, TX seeks an Oracle Field Service Cloud (OFSC) Consultant with a strong track record in B2B service operations to support field service transformation initiatives. The role requires hands-on OFSC implementation, configuration, and optimization to meet complex business requirements.

You will collaborate with global teams, lead workshops, and provide technical and functional support through deployment and post-go-live phases. Travel is expected as needed.

Qualifications

• 6+ years of hands-on OFSC implementations.
• Strong B2B service domain knowledge, especially scheduling, dispatching, and workforce management.
• Experience integrating OFSC with Oracle CX or ERP modules.
• Proficiency with REST/SOAP APIs, JSON, XML, and data mapping for integration.
• Understanding routing logic, capacity management, and field service KPIs.

Responsibilities

• Lead or support the implementation and configuration of OFSC for B2B service operations.
• Analyze business requirements and translate them into scalable OFSC solutions.
• Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.
• Integrate OFSC with Oracle CX/ERP modules via REST/SOAP APIs.
• Design and implement workflow automation and custom integrations to improve service delivery.
• Conduct workshops, user training, and support UAT sessions.
• Provide ongoing technical and functional support during deployment and post-go-live phases.
• Collaborate with stakeholders and teams to ensure on-time delivery and alignment with goals.
• Produce detailed design documents, solution architecture diagrams, and configuration guides.

Skills

OFSC domain knowledge

Scheduling & dispatching

Stakeholder management

Independent remote work

Travel willingness

Tools

REST/SOAP APIs

JSON

XML

Data mapping

System integration

Job description

Ethereum Technologies in Austin, TX seeks an Oracle Field Service Cloud (OFSC) Consultant with a strong track record in B2B service operations to support field service transformation initiatives. The role requires hands-on OFSC implementation, configuration, and optimization to meet complex business requirements.

You will collaborate with global teams, lead workshops, and provide technical and functional support through deployment and post-go-live phases. Travel is expected as needed.