Senior OFSC Consultant - Field Service Transformation

Artifintech; Austin (TX); On-site; USD 85,000 - 121,000; Part time

Job summary

Artifintech is seeking an Oracle Field Service Cloud (OFSC) Consultant to lead implementation and optimization of OFSC for B2B service operations in Austin, TX. The role requires hands-on OFSC experience and strong integration skills across ERP/CRM ecosystems.

You will collaborate with global teams, configure activities, resources, routing, and business rules, and support UAT and post-go-live activities. Travel may be required.

Qualifications

• 6 years of hands-on OFSC implementations.
• B2B service domain knowledge, esp. scheduling, dispatching, and workforce management.
• Experience integrating OFSC with Oracle CX or ERP modules.
• REST/SOAP APIs, JSON, XML, and data mapping for integration.
• Understanding routing logic, capacity management, and field service KPIs.
• Ability to work independently in a remote setting and manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Willingness to travel as required.

Responsibilities

• Lead or support the implementation and configuration of OFSC for B2B service operations.
• Analyze business requirements and translate them into scalable OFSC solutions.
• Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.
• Integrate OFSC with Oracle Service Cloud, ERP, CRM, or other enterprise systems using REST/SOAP APIs.
• Design and implement workflow automation and custom integrations to enhance service delivery efficiency.
• Conduct workshops, user training, and support UAT sessions.
• Provide ongoing technical and functional support during deployment and post-go-live phases.
• Collaborate with stakeholders to ensure on-time delivery and system alignment with business goals.
• Produce detailed design documents, solution architecture diagrams, and configuration guides.

Skills

OFSC implementations

B2B service domain

REST/SOAP APIs

JSON/XML data mapping

Routing & capacity management

Stakeholder management

Remote work capability

Travel readiness

Tools

Oracle CX

ERP/CRM integrations

Job description

Artifintech is seeking an Oracle Field Service Cloud (OFSC) Consultant to lead implementation and optimization of OFSC for B2B service operations in Austin, TX. The role requires hands-on OFSC experience and strong integration skills across ERP/CRM ecosystems.

You will collaborate with global teams, configure activities, resources, routing, and business rules, and support UAT and post-go-live activities. Travel may be required.