Oracle Field Service Cloud (OFSC) Consultant

Robotics Technologies; Austin (TX); Remote; USD 85,000 - 121,000; Full time

Job summary

Robotics Technologies LLC in Austin, TX seeks an experienced Oracle Field Service Cloud (OFSC) Consultant with a strong B2B service operations background to support a field service transformation. You will implement, configure, and optimize OFSC to meet complex business requirements while collaborating with global teams.

The ideal candidate has hands-on OFSC implementation experience, integration skills with Oracle CX/ERP modules, and proficiency in REST/SOAP APIs.

Qualifications

• 6+ years hands-on OFSC implementations.
• Strong B2B service domain knowledge in scheduling, dispatching, and workforce management.
• Experience integrating OFSC with Oracle CX or ERP modules (e.g., Oracle Service Cloud, Fusion, or E-Business Suite).
• Proficiency with REST/SOAP APIs, JSON, XML, and data mapping for integration.
• Strong routing logic, capacity management, and field service KPIs.
• Ability to work independently in a remote setting and manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Willingness to travel for client meetings, workshops, or onsite phases.

Responsibilities

• Lead or support the implementation and configuration of OFSC for B2B service operations.
• Analyze business requirements and translate them into scalable OFSC solutions.
• Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.
• Integrate OFSC with ERP/CRM and other systems using REST/SOAP APIs.
• Design and implement workflow automation and custom integrations to improve service delivery.
• Conduct workshops, training, and UAT sessions.
• Provide ongoing technical and functional support during deployment and post-go-live.
• Collaborate with stakeholders, PMs, and technical teams to ensure timely delivery and alignment.
• Produce design documents, solution architecture diagrams, and configuration guides.

Skills

OFSC experience

B2B service domain

Oracle CX/ERP integration

REST/SOAP APIs

Routing & capacity KPIs

Travel willingness

Communication skills

Stakeholder management

Independent remote work

Tools

REST

SOAP

JSON

XML

Job description

Location:

Austin, TX

Duration:

10Months+ Extension

Domain Exposure:

Material

Client:

To Be Discussed Later

Employment Type:

W-2, 1099, C2C

Work Authorization:

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title:Oracle Field Service Cloud (OFSC) Consultant

Location: Austin,TX

Duration: 10 Months

Bill Rate: $75/hour (C2C)

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization:US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

We are seeking an experienced Oracle Field Service Cloud (OFSC) Consultant with a strong background in B2B service operations to support our field service transformation initiative. The ideal candidate will have hands-on experience implementing, configuring, and optimizing OFSC solutions to meet complex business requirements, along with the ability to collaborate effectively across global teams.

Key Responsibilities:

• Lead or support the implementation and configuration of Oracle Field Service Cloud (OFSC) for B2B service operations.
• Analyze business requirements and translate them into scalable OFSC solutions.
• Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.
• Integrate OFSC with Oracle Service Cloud, ERP, CRM, or other enterprise systems using REST/SOAP APIs.
• Design and implement workflow automation and custom integrations to enhance service delivery efficiency.
• Conduct workshops, user training, and support UAT (User Acceptance Testing) sessions.
• Provide ongoing technical and functional support during deployment and post-go-live phases.
• Collaborate closely with business stakeholders, project managers, and technical teams to ensure on-time delivery and system alignment with business goals.
• Produce detailed design documents, solution architecture diagrams, and configuration guides.

Required Skills & Qualifications:

• 6 years of hands-on experience with Oracle Field Service Cloud (OFSC) implementations.
• Strong B2B service domain knowledge, particularly in scheduling, dispatching, and workforce management.
• Experience integrating OFSC with other Oracle CX or ERP modules (e.g., Oracle Service Cloud, Oracle Fusion, or E-Business Suite).
• Proficiency with REST/SOAP APIs, JSON, XML, and data mapping for integration.
• Strong understanding of routing logic, capacity management, and field service KPIs.
• Ability to work independently in a remote setting and manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Willingness to travel as required (client meetings, workshops, or onsite project phases).

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.