Senior Office Services Lead

RR Donnelley & Sons; St. Louis (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Tuition assistance

Parental leave

Adoption assistance

Employee discounts

Job summary

RR Donnelley & Sons is seeking a Lead Office Services Associate to deliver exceptional customer service, lead a team, and direct workflow for reprographics and mail services, as well as intake, hospitality, facilities, and reception when needed.

Requirements include a high school diploma and at least 3 years in office services, with strong communication and problem-solving skills. The role pays $20.38–$28.85 per hour; benefits include medical, dental, vision, 401(k) matching, and paid time off.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years' experience in office services preferably in a legal, banking or large corporate environment.
• Experience leading employees in areas of process and policy adherence, and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.
• Familiar with procedures, software and equipment supporting applicable to service lines.
• Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Excellent problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Conduct time and absence for direct reports, ensuring system accuracy.
• Communicate with direct reports, manager and client on job or deadline issues.
• Immediately elevate operational problems to Supervisor or Manager.
• Handle client concerns and problem-solve resolutions in accordance with policies and procedures.
• Intake jobs by interpreting client requests and coordinating workflow within the team.
• Ensure team provides outstanding service and builds client relationships.
• Produce required reports on schedule.
• Assist the team with large or complex jobs (high volumes).
• Conduct and oversee quality assurance to maintain workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion.
• Train new employees on policies and procedures.
• Load copiers with paper and toner.
• Maintain logs and reporting documentation.
• Set up conference rooms with AV equipment and related services.

Skills

Customer service

Time management

Verbal communication

Written communication

Problem-solving

Team leadership

Decision making

Multitasking

Professionalism

Attention to detail

Self-motivation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RR Donnelley & Sons is seeking a Lead Office Services Associate to deliver exceptional customer service, lead a team, and direct workflow for reprographics and mail services, as well as intake, hospitality, facilities, and reception when needed.

Requirements include a high school diploma and at least 3 years in office services, with strong communication and problem-solving skills. The role pays $20.38–$28.85 per hour; benefits include medical, dental, vision, 401(k) matching, and paid time off.