Lead Office Services & Operations Specialist

RRD Company; Missouri; On-site; USD 28,000 - 40,000; Full time

Job summary

RRD Company in Missouri is seeking a Lead Office Services Associate to deliver exceptional customer service across multiple back-office functions, including reprographics, mail, intake, facilities, and reception. You will lead one or more service lines, direct workflow, and ensure deadlines are met while maintaining high-quality client satisfaction.

The role requires a high school diploma and at least 3 years of experience in office services, with the ability to manage teams, track time/absence,

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years’ experience in office services in a large corporate environment.
• Experience leading employees in process adherence and time/absence tracking.
• Intermediate computer skills; proficient with Microsoft Office.
• Ability to handle sensitive/confidential documents and maintain professionalism.

Responsibilities

• Manage time and attendance for direct reports and ensure accurate timekeeping.
• Communicate with team, manager and client on deadlines.
• Elevate operational issues to supervisor/manager when needed.
• Interpret client requests and coordinate workflow, prioritizing and delegating tasks.
• Build strong client relationships and deliver outstanding service.
• Produce required reports on schedule and assist with large/complex jobs.
• Train new employees on policies and procedures.
• Lift up to 50 lbs as needed.

Skills

People leadership

Time management

Attention to detail

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

RRD Company in Missouri is seeking a Lead Office Services Associate to deliver exceptional customer service across multiple back-office functions, including reprographics, mail, intake, facilities, and reception. You will lead one or more service lines, direct workflow, and ensure deadlines are met while maintaining high-quality client satisfaction.

The role requires a high school diploma and at least 3 years of experience in office services, with the ability to manage teams, track time/absence,