Senior Office Operations Manager

Springfield; Springfield (MA); On-site; USD 42,000 - 68,000; Full time

Job summary

Springfield oversees a busy office, planning workloads and supervising clerical staff to ensure smooth daily operations. You will gather facts, prepare reports, and handle departmental communications with the public.

The role requires strong knowledge of office procedures, top-notch English, and the ability to interpret policies. A high school diploma with business coursework and 2+ years of clerical experience are expected.

Qualifications

• High school diploma or equivalent, including or supplemented by courses in business administration or office management.
• Minimum of two years of experience in the performance of difficult and varied clerical work.
• Knowledge of modern office practices, procedures and functions.
• Ability to develop, lay out and install clerical procedures and operations from general instructions.

Responsibilities

• Manages an office or section, planning work, directing and supervising clerical staff.
• Performs specialized clerical work requiring knowledge of departmental operations and prepares reports.
• Prepares correspondence related to office work.
• Explains departmental policies to the public, answers complaints and settles disputes.
• Maintains cost records and allocates cost items to accounts, preparing standard reports.
• Operates standard office machines incidental to clerical assignments.
• Performs related work as required.

Skills

Office management knowledge

Business English proficiency

Record keeping

Report writing

Interpersonal skills

Supervisory ability

Policy interpretation

Education

High school diploma or equivalent with business courses

2+ years clerical experience

Job description

Springfield oversees a busy office, planning workloads and supervising clerical staff to ensure smooth daily operations. You will gather facts, prepare reports, and handle departmental communications with the public.

The role requires strong knowledge of office procedures, top-notch English, and the ability to interpret policies. A high school diploma with business coursework and 2+ years of clerical experience are expected.