Administrative Assistant

Springfield; Springfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Springfield Public Works Department is seeking an Administrative Assistant to support daily operations, maintain accurate records, and provide excellent customer service to residents and staff.

You will handle administrative coordination, data entry, scheduling, and general office tasks while ensuring confidentiality and professionalism in a fast-paced city department.

Qualifications

• Requires at least two years of experience in general office work.
• Two years of related college or vocational education is preferred.

Responsibilities

• Provide administrative and clerical support to Public Works staff and daily operations.
• Serve as a front-line contact for employees, residents, contractors, and other City departments by phone, email, and in person.
• Maintain accurate records, reports, correspondence, and departmental documentation.
• Assist with scheduling, data entry, purchasing, invoices, and general office coordination.
• Prepare and organize documents, reports, and other materials as needed.
• Assist with processing requests and information related to Public Works services and operations.
• Support day-to-day departmental activities in a professional, timely, and efficient manner.
• Depending on assignment, may be responsible for handling financial transactions.

Skills

Organizational skills

Time management

Customer service

Communication skills

Office software

Education

Two years of college or vocational education

Job description

The City of Springfield Public Works Department is seeking a highly organized and dependable Administrative Assistant to support the daily operations of a busy department that helps keep our community running. If you thrive on staying organized, providing excellent customer service, and supporting a team that makes a direct impact on the Springfield community, this could be the opportunity for you.

As an Administrative Assistant with the Public Works Department, you will play an important role in supporting departmental operations through administrative coordination, record management, communication, data entry, and customer service. We are looking for a detail-oriented professional who can manage multiple priorities, communicate effectively, maintain accurate records, and work collaboratively with staff, residents, and other City departments.

What This Position Will Do

• Provide administrative and clerical support to Public Works staff and daily operations
• Serve as a front-line contact for employees, residents, contractors, and other City departments by phone, email, and in person
• Maintain accurate records, reports, correspondence, and departmental documentation
• Assist with scheduling, data entry, purchasing, invoices, and general office coordination
• Prepare and organize documents, reports, and other materials as needed
• Assist with processing requests and information related to Public Works services and operations
• Support day-to-day departmental activities in a professional, timely, and efficient manner
• Depending on assignment, may be responsible for handling financial transactions

What You Will Need

• Strong organizational and time-management skills
• Excellent customer service and communication abilities
• Attention to detail and accuracy when handling records and information
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency with office software and the ability to learn City systems and procedures
• Ability to work effectively with employees, residents, contractors, and other members of the public
• Ability to maintain professionalism and confidentiality when handling sensitive information

What You Will Love About This Position

• Being part of a department that provides essential services to the Springfield community
• A role with variety and meaningful daily work
• Opportunities to work with staff across multiple areas of Public Works and the City
• The ability to make a positive impact through excellent service and administrative support
• Stable employment with the City and opportunities for professional growth

We are accepting applications until Friday, October 16, 2026.

Leadership Philosophy

The City of Springfield's leadership culture is grounded in processes, relationships, and trust. Leaders across the organization operate within the principles of The Trust Edge Framework®, which emphasizes:

Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency

These principles guide how we work together, build relationships, and serve our community.

Experience, Education, and Training

• Requires at least two years of experience in general office work;

OR

• 2 years of related college or vocational education from an accredited college/university.

PREFERRED

• Experience with an emphasis on contact with the public.

Licensing/Certification

• Assignment to some departments requires incumbent to possess a valid driver's license and in some cases provide own vehicle for on-the-job transportation purposes.

For more information on essential functions and other requirements, please see the job description.

*The Eligibility List that will be established from this recruitment cycle may be used to fill other vacancies, and will be valid for a minimum of six months, or until the list is exhausted per Merit Rule 6.4(a). The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.

Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.