Senior Office & Operations Manager

NFI; Breinigsville (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

NFI is seeking an Office Manager to direct and support all administrative and customer service functions, supervising a small CSR team and assisting Operations Management in Breinigsville, PA. The role covers payroll, HR admin, AP/AR, reporting, and ensuring accuracy of data entry and records.

You will train staff, monitor SOPs, coordinate month-end closings, and maintain confidentiality while working with multiple accounts. Flexible hours and occasional extended shifts may be required.

Qualifications

• High School Diploma required; Associates Degree preferred.
• At least 5+ years of Manager/Supervision experience.
• Experience in Distribution/fulfillment center, preferred.
• Computer applications using MS Office based software.
• Must work within confidentiality nature of role.
• KRONOS, payroll system experience.
• Human resources experience preferred.
• Must be flexible in adapting to changing environments.
• Excellent analytical and mathematical skills.
• Excellent oral and written communication skills.
• Bi-lingual (Spanish) is preferred, not required.

Responsibilities

• Supervises Administrative/CSR staff on a day-to-day basis, typically no more than 3 employees.
• Ensures that data entry is accurate through training and audit of administrative staff’s production.
• Communicates closely with customer service staff to ensure the maintenance of a high level of customer satisfaction through open communications with the customers, operations and senior management.
• Identifies areas of opportunity for improvement to processes by review of SOPs.
• Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been identified.
• Directs all accounts payable activities including purchase requisition process and payable voucher process in accordance with corporate issued standards.
• Coordinates accounts receivable activities with Corporate Accounts Receivable Department. This will include receivable collection efforts and review of billing issues/errors
• Ensures that weekend and month end closings are complete. This will include the training of a backup person responsible for same.
• Responsible for the accuracy, submission and timely reporting of productivity.
• Produces month end accounting reports and Flash within time limit as set forth by accounting deliverables schedule.
• Produces P&L review report
• Ensure cross-training of administrative personnel on monthly reports.
• Assists in corporate and facility manual audits to ensure facility compliance.
• Coordinates end of month efforts to ensure transactional and accessorial billings are completed accurately.
• Produces weekly Flash and Accounts Receivable Interface.
• Directs all payroll preparation efforts and assures that payroll checks are accurate and on time. This includes adherence to Payroll policy.
• Maintains all payroll records in a confidential and organized manner.
• Will assist in write up on progressive discipline documentation regarding some basic policy violations for management personnel.
• Responsible for HR administrative functions such as entering wage changes, termination process, collecting new employee data, PTO tracking and processing progressive discipline forms.
• Conducts exit process for administrative and hourly staff (where applicable).
• Audits and ensures that proper back up is maintained for customer inventory and billing transactions.
• Ensures that back up and transactional documents are achieved properly and an organized record of items in storage is maintained.
• Audits weekly activity records to ensure accurate daily statistics are produced.
• Coordinates the distribution of corporate materials as necessary.
• Assists General Manager in the development of vacation schedules, work schedules and annual review schedules.
• Ensure that a backup of the WMS is completed (if required) and taken off site daily.
• Identifies areas of opportunity for improvement to processes by review of SOPs.
• Ensures that proper levels of required supplies are maintained.
• Ensures that mail is handled in an expedited manner.
• Ensure that telecommunications equipment is maintained.
• Ensures that security policy for visitors is handled properly – sign in followed, badges issued and collected upon sign out.
• Ensures that data entry is accurate.
• Performs duties or projects as needed by the General Manager.

Skills

Staff supervision

Process improvement

Data accuracy

Communication skills

Bilingual Spanish (preferred)

Education

High School Diploma

Associate’s Degree

Tools

MS Office

KRONOS payroll

Job description

NFI is seeking an Office Manager to direct and support all administrative and customer service functions, supervising a small CSR team and assisting Operations Management in Breinigsville, PA. The role covers payroll, HR admin, AP/AR, reporting, and ensuring accuracy of data entry and records.

You will train staff, monitor SOPs, coordinate month-end closings, and maintain confidentiality while working with multiple accounts. Flexible hours and occasional extended shifts may be required.