Senior OEM Customer Experience Manager

Lakeshore Talent; Denver (CO); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Parking stipend $150/month

Public transportation nearby

Job summary

Lakeshore Talent in Denver, CO seeks a Senior Customer Experience Account Manager to serve as the main contact for a major OEM. You will manage orders end-to-end, handle inquiries, and coordinate with manufacturing and logistics to ensure on-time delivery.

The role requires 5+ years in B2B/customer account management within manufacturing or automotive contexts, strong Excel skills, and experience with ERP/EDI systems. Onsite schedule with a 6-month contract and potential extension.

Qualifications

• 5+ years of customer service or account management experience.
• Experience in manufacturing, automotive, industrial, or similar environments preferred.
• Experience supporting B2B and/or OEM customers.
• Experience with ERP systems (Oracle or SAP).
• Familiarity with EDI and electronic order processes.
• Strong Excel skills and data reporting abilities.
• Experience with customer portals and systems.
• Excellent written and verbal communication, especially professional emails.
• Able to work in a fast-paced, high-pressure environment.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary contact for a key OEM customer and build a professional relationship.
• Manage orders from entry through production and delivery to meet requirements and timelines.
• Respond to inquiries about pricing, product availability, order status, and shipping.
• Monitor open orders, customer requirements, and delivery schedules.
• Collaborate with manufacturing, shipping, and cross-functional teams to resolve issues and expedite orders.
• Communicate updates to customers and address needs.
• Prepare information for customer meetings and updates on accounts/orders.
• Assist with new part setups and related customer requirements.
• Use ERP systems, portals, and EDI to manage customer information and orders.
• Maintain accurate customer data and interactions in CRM systems.
• Use Excel to track data, create reports, and support account management.
• Provide product information, cross-references, and substitutions as needed.
• Help resolve issues quickly while maintaining service levels.
• Contribute to team performance and customer experience goals.

Skills

B2B Customer Service

Account Management

ERP Systems

Customer Portals

EDI

Excel

Education

Bachelor's degree

Tools

Oracle ERP

SAP ERP

CRM Systems

Job description

Lakeshore Talent in Denver, CO seeks a Senior Customer Experience Account Manager to serve as the main contact for a major OEM. You will manage orders end-to-end, handle inquiries, and coordinate with manufacturing and logistics to ensure on-time delivery.

The role requires 5+ years in B2B/customer account management within manufacturing or automotive contexts, strong Excel skills, and experience with ERP/EDI systems. Onsite schedule with a 6-month contract and potential extension.