OEM Customer Experience & Order Manager

Insight Global; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a Customer Experience Account Manager to support large OEM accounts by managing order flow, reporting, and issue resolution through the fulfillment process.

You will analyze open orders, inventory, shipping timelines, and collaborate with supply chain, production, sales, and logistics teams to ensure on-time delivery and customer satisfaction. The role evolves toward strategic account management in a fast-paced, data-driven environment.

Qualifications

• 5+ years in customer service, account management, order management, or customer operations.
• Experience with ERP or Order Management Systems (Oracle preferred).
• Strong Excel skills for reporting, data analysis, and handling large data sets.

Responsibilities

• Manage order flow, reporting, customer communication, and issue resolution throughout the fulfillment process.
• Collaborate cross-functionally with supply chain, production, logistics, and sales teams.

Skills

Order management

Customer service

Data analysis

Cross-functional coordination

EDI processing

Tools

Excel

Oracle ERP

Power BI

Job description

Insight Global is seeking a Customer Experience Account Manager to support large OEM accounts by managing order flow, reporting, and issue resolution through the fulfillment process.

You will analyze open orders, inventory, shipping timelines, and collaborate with supply chain, production, sales, and logistics teams to ensure on-time delivery and customer satisfaction. The role evolves toward strategic account management in a fast-paced, data-driven environment.