Customer Experience Account Manager

Insight Global; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a Customer Experience Account Manager to support large OEM accounts by managing order flow, reporting, and issue resolution through the fulfillment process.

You will analyze open orders, inventory, shipping timelines, and collaborate with supply chain, production, sales, and logistics teams to ensure on-time delivery and customer satisfaction. The role evolves toward strategic account management in a fast-paced, data-driven environment.

Qualifications

• 5+ years in customer service, account management, order management, or customer operations.
• Experience with ERP or Order Management Systems (Oracle preferred).
• Strong Excel skills for reporting, data analysis, and handling large data sets.

Responsibilities

• Manage order flow, reporting, customer communication, and issue resolution throughout the fulfillment process.
• Collaborate cross-functionally with supply chain, production, logistics, and sales teams.

Skills

Order management

Customer service

Data analysis

Cross-functional coordination

EDI processing

Tools

Excel

Oracle ERP

Power BI

Job description

The Customer Experience Account Manager supports large OEM customer accounts by managing order flow, reporting, customer communication, and issue resolution throughout the fulfillment process. This role is heavily focused on order management, analytics, open-order reporting, EDI workflows, and cross-functional coordination with supply chain, production, sales, and shipping teams. Over time, the position evolves into a broader customer-facing account management role.

Qualifications

• 5+ years of customer service, account management, order management, or customer operations experience
• Experience working within ERP or Order Management Systems (Oracle preferred)
• Strong Excel skills, including reporting, data analysis, and large data sets
• Experience managing customer orders, account setups, and fulfillment processes
• Ability to analyze open orders, inventory availability, shipping, and delivery timelines
• Strong communication and problem-solving skills in a fast-paced environment
• Experience collaborating with supply chain, production, logistics, and sales teams
• EDI order processing experience preferred
• Manufacturing, OEM, supply chain, distribution, or logistics experience preferred
• Experience with customer portals, scorecards, reporting, or Power BI preferred

Why this Role

• Support two major OEM customers with significant visibility and responsibility
• Strong mix of data analysis, order management, and customer account ownership
• Opportunity to grow from an operational support role into strategic account management
• Exposure to supply chain, manufacturing, logistics, and customer operations teams
• Fast-paced, team-oriented environment with direct impact on customer satisfaction and business performance
• Excellent fit for candidates who enjoy solving customer issues, analyzing data, and managing complex order processes
• Stable onsite opportunity with a growing organization following a recent acquisition