Chief OEM Accounts & Customer Lifecycle Leader

SR Staffing; Houston (TX); On-site; USD 190,000 - 280,000; Full time

Job summary

SR Staffing seeks a seasoned executive to lead OEM accounts and customer lifecycle services in Houston, TX. The VP will own strategic OEM relationships and oversee global customer support, warranty, field service, and post-sale performance from contract award through lifecycle management.

The ideal candidate has 12+ years in OEM account management and cross-functional leadership within automotive or commercial vehicle sectors, with MBA preferred.

Qualifications

• 12+ years of progressive experience in OEM account management, customer operations, field service, warranty, or program management.
• 5+ years leading large strategic accounts or global service operations.
• Experience managing executive-level customer relationships with significant revenue and profitability responsibility.

Responsibilities

• Lead strategic OEM account management, customer success, aftermarket service, and lifecycle support for a portfolio of customers.
• Own warranty strategy, governance, and customer satisfaction performance across all products and programs.
• Coordinate a consistent global account strategy across regions, units, and product platforms.
• Develop and execute multi-year account plans focused on revenue growth, retention, profitability, and partnerships.
• Monitor commitments, schedules, quality metrics, capacity, and launch readiness.
• Lead executive-level recovery plans and serve as escalation point for major customer concerns.

Skills

Executive leadership

Strategic account management

Customer success leadership

Warranty management

Cross-functional leadership

Negotiation

Education

Bachelor's degree in Engineering, Business, Operations, Supply Chain, or related field

MBA or advanced degree preferred

Job description

SR Staffing seeks a seasoned executive to lead OEM accounts and customer lifecycle services in Houston, TX. The VP will own strategic OEM relationships and oversee global customer support, warranty, field service, and post-sale performance from contract award through lifecycle management.

The ideal candidate has 12+ years in OEM account management and cross-functional leadership within automotive or commercial vehicle sectors, with MBA preferred.