Sr. Customer Experience Account Manager

Lakeshore Talent; Denver (CO); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Parking stipend $150/month

Public transportation nearby

Job summary

Lakeshore Talent in Denver, CO seeks a Senior Customer Experience Account Manager to serve as the main contact for a major OEM. You will manage orders end-to-end, handle inquiries, and coordinate with manufacturing and logistics to ensure on-time delivery.

The role requires 5+ years in B2B/customer account management within manufacturing or automotive contexts, strong Excel skills, and experience with ERP/EDI systems. Onsite schedule with a 6-month contract and potential extension.

Qualifications

• 5+ years of customer service or account management experience.
• Experience in manufacturing, automotive, industrial, or similar environments preferred.
• Experience supporting B2B and/or OEM customers.
• Experience with ERP systems (Oracle or SAP).
• Familiarity with EDI and electronic order processes.
• Strong Excel skills and data reporting abilities.
• Experience with customer portals and systems.
• Excellent written and verbal communication, especially professional emails.
• Able to work in a fast-paced, high-pressure environment.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary contact for a key OEM customer and build a professional relationship.
• Manage orders from entry through production and delivery to meet requirements and timelines.
• Respond to inquiries about pricing, product availability, order status, and shipping.
• Monitor open orders, customer requirements, and delivery schedules.
• Collaborate with manufacturing, shipping, and cross-functional teams to resolve issues and expedite orders.
• Communicate updates to customers and address needs.
• Prepare information for customer meetings and updates on accounts/orders.
• Assist with new part setups and related customer requirements.
• Use ERP systems, portals, and EDI to manage customer information and orders.
• Maintain accurate customer data and interactions in CRM systems.
• Use Excel to track data, create reports, and support account management.
• Provide product information, cross-references, and substitutions as needed.
• Help resolve issues quickly while maintaining service levels.
• Contribute to team performance and customer experience goals.

Skills

B2B Customer Service

Account Management

ERP Systems

Customer Portals

EDI

Excel

Education

Bachelor's degree

Tools

Oracle ERP

SAP ERP

CRM Systems

Job description

Lakeshore Talent is in search of a Senior Customer Experience Account Manager to join a collaborative customer-focused team in Denver, CO. This position will serve as a key point of contact for a major OEM customer, managing customer orders, inquiries, account needs, and issue resolution in a fast-paced manufacturing environment.

The ideal candidate has strong B2B customer service or account management experience, along with experience working in a manufacturing or automotive environment. This person should be highly organized, comfortable working under pressure, and confident navigating ERP systems, customer portals, EDI, and Excel.

Schedule & Location

• Location: Denver, CO

• Work Arrangement: Onsite

• Training Schedule: Monday-Friday, 5:00 AM-2:00 PM

• Schedule flexibility will be available after the training period.
  

Compensation & Contract Details

• Pay: $25/hour

• Contract: 6-month contract to start, with potential for extension and possible permanent opportunity based on business needs and performance.

• Parking: Lakeshore Talent provides a $150/month parking stipend.

• Public transportation is also accessible via nearby light rail.

What You'll Do

• Serve as a primary point of contact for a key OEM customer and build a strong, professional customer relationship.

• Manage customer orders from initial entry through production and delivery, ensuring customer requirements and timelines are met.

• Respond to customer inquiries regarding pricing, product availability, order status, shipping, returns, and urgent orders.

• Monitor and manage open orders, customer requirements, and delivery schedules.

• Work closely with internal manufacturing, production, shipping, and other cross-functional teams to resolve customer issues and expedite orders when needed.

• Communicate professionally with customers through email and other channels, providing timely updates and solutions.

• Support customer meetings by preparing relevant information, providing account/order updates, and ensuring you are organized and prepared to address customer needs.

• Assist with new part setups and related customer requirements.

• Utilize ERP systems, customer portals, and EDI to manage customer information and orders.

• Maintain accurate customer information, cases, and interactions within CRM or related systems.

• Use Excel to track information, analyze data, create reports, and support customer account management.

• Provide product information, product cross-references, and potential product substitutions as appropriate.

• Help resolve issues quickly while maintaining a high level of customer service.

• Contribute to team performance and customer experience goals.
  

What We're Looking For

• 5+ years of customer service, customer account management, order management, or related experience.

• Previous experience working in a manufacturing, automotive, industrial, or similar environment strongly preferred.

• Experience supporting B2B and/or OEM customers preferred.

• Experience working with ERP systems, ideally Oracle and/or SAP.

• Familiarity with EDI and electronic customer order processes.

• Strong Excel skills and comfort working with data, reports, and customer information.

• Experience working with customer portals and/or customer-specific systems.

• Strong written and verbal communication skills, particularly professional email communication.

• Comfortable participating in and supporting customer meetings.

• Excellent organization, attention to detail, and follow-through.

• Ability to prioritize multiple competing demands and work effectively in a fast-paced, high-pressure environment.

• Ability to problem-solve independently while also collaborating effectively with internal teams.

• Familiarity with automotive or manufacturing terminology is a plus.

• Bachelor’s degree preferred.

• Must be legally authorized to work in the United States without company sponsorship.