Senior OEM Claims & Warranty Analyst

MSX International; Dearborn (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

MSX International is seeking a Claims Specialist to provide program claim review and entry support for dealers and field personnel. The role includes acting as a liaison between program headquarters and dealers to resolve coverage discrepancies on vehicle repairs and to ensure accurate claim processing.

Responsibilities emphasize analyzing claims, generating basic reports, and communicating via email or phone.

Qualifications

• Associates Degree is preferred, but not required.
• MI resident requirement.
• 3–5 years claims experience required.
• Prior OEM claim entry experience required.
• Prior warranty coverage review experience required.
• Strong analytical and problem solving skills.
• Strong interpersonal and organizational skills.
• Strong written and verbal skills.

Responsibilities

• Program Operations (80%). Evidence-based review of claims and entry issues for dealers and OEM personnel.
• Review dealer-submitted claims for accuracy per claim type.
• Develop and maintain basic program reports.
• Communicate with fleet customers via email for high-dollar claims.
• Chargeback to dealers for unauthorized or incorrect claims.
• Respond to customer or dealer questions via email or phone regarding rejected claims.
• Troubleshoot rejected claims.

Skills

Analytical skills

Problem solving

Interpersonal skills

Written/verbal communication

Attention to detail

Follow-up

Education

Associates Degree

Tools

Microsoft Word

Microsoft Excel

Job description

MSX International is seeking a Claims Specialist to provide program claim review and entry support for dealers and field personnel. The role includes acting as a liaison between program headquarters and dealers to resolve coverage discrepancies on vehicle repairs and to ensure accurate claim processing.

Responsibilities emphasize analyzing claims, generating basic reports, and communicating via email or phone.