Warranty Audit Specialist | Travel-Heavy Compliance & Reporting

MSX International; Mount Pleasant (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

MSX International is seeking a Warranty Process Review Audit Specialist to audit the Retailer network and provide an in-depth review of warranty and service fixed operations across dealers. The role focuses on warranty claim applications, documentation, retention policy, and risk assessment.

You will work within a national team and local management, complete audits on schedule, and create detailed reports with actionable recommendations.

Qualifications

• Ideal candidate will have automotive audit experience or a related background.
• Minimum of two years of audit experience preferred.
• High school diploma or GED required.
• Proficiency with MS Office tools, especially Excel and Word.
• Experience with one or more dealer management systems (ADP, R&R, CDK) preferred.

Responsibilities

• Audit the Retailer network for warranty and service fixed operations.
• Generate detailed audit reports with recommended actions.
• Explain audit findings to dealer staff and management.
• Maintain relations with local region and dealers.
• Analyze KPI data to identify dealer strengths and weaknesses.
• Provide timely reporting to MSXI/HMA Management.
• Travel to dealer locations and perform audits as required.

Skills

Calm under pressure

Problem-solving

Computer literacy

Time management

Travel coordination

English fluency

Education

High School diploma or GED

Tools

MS Office (Excel, Word)

Dealer Management Systems (ADP, R&R, CDK)

Job description

MSX International is seeking a Warranty Process Review Audit Specialist to audit the Retailer network and provide an in-depth review of warranty and service fixed operations across dealers. The role focuses on warranty claim applications, documentation, retention policy, and risk assessment.

You will work within a national team and local management, complete audits on schedule, and create detailed reports with actionable recommendations.