Field Engineer

MSX International; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

MSX International is seeking a Field Engineer to support dealer technicians on-site, perform root cause analysis, and assist OEM manufacturing and supplier operations. You will document findings and corrective actions and report any shortfalls to the OEM.

This role requires automotive expertise, the ability to travel within a designated area, and strong data reporting skills to ensure quality improvements and customer satisfaction.

Qualifications

• 5 years automotive experience required
• Master Technician Certification or equivalent experience
• 1-3 years teaching experience
• Ability to travel to dealerships within a designated area
• Ability to communicate technical information to all levels
• Ability to analyze data and create custom reports
• Ability to effectively use MS Word, Excel, and other customized software
• Ability to work independently and manage a progressive workload in a fast-paced environment
• Highly motivated, adaptive, and autonomous with the ability to deliver results

Responsibilities

• Provide on-site support to the dealer technicians and ensure the solution of product technical issues.
• Document the findings of each mission and the corrective actions taken.
• Document any shortfalls identified during the mission to the OEM enterprise.

Skills

MS Word

Excel

Data analysis

Reporting

Communication

Independent work

Education

Master Technician Certification

Equivalent automotive experience

Tools

MS Word

Excel

Job description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.With our global teams,industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Field Engineers are responsible for supporting the identification of quality issues and assistingwith hands-on root cause analysis, support OEM Manufacturing, Engineering and SupplierOperations.

Day to Day Responsibilities

• Provide on-site support to the dealer technicians and ensure the solution of product
  technical issues.
• Document the findings of each mission and the corrective actions taken.
• Document any shortfalls identified during the mission to the OEM enterprise.

Qualifications

• 5 Years automotive experience required and Master Technician Certification and or equivalent experience.
• 1-3 years teaching experience.
• Ability to travel to dealerships within a designated area.
• Ability to communicate technical information to all levels within both the client and the dealerships.
• Ability to analyze data and create custom reports.
• Ability to effectively use MS Word, Excel, and other customized software.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.