Senior Nonprofit Account Partner

Salesforce; Austin (TX); On-site; USD 156,000 - 208,000; Full time

Benefits offered by this job

Competitive base salary

Incentive compensation

Training and enablement resources

Collaborative team culture

Philanthropic model

Job summary

Salesforce Professional Services seeks a driven Account Partner to join its Nonprofit & NGO practice. You will serve as a trusted advisor to nonprofit and NGO customers, leading the sale of Professional Services engagements that maximize Salesforce investment.

You will partner with core sales teams, delivery leaders, and customers to craft and close transformative services deals. You will own an NGO portfolio, develop strategies, lead discovery, and present compelling proposals.

Qualifications

• 7+ years of experience in professional services sales, consulting, or account management.
• Demonstrated experience with nonprofit or NGO organizations.
• Proven track record of meeting or exceeding services revenue targets.
• Experience structuring and selling complex, multi-phase professional services engagements.
• Strong executive presence with ability to influence decisions at the C-suite level.
• Exceptional written and verbal communication, presentation, and negotiation skills.
• Ability to travel 25-50%.

Responsibilities

• Own and grow a portfolio of Professional Services opportunities across NGO and nonprofit accounts.
• Develop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoption.
• Lead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteria.
• Create and present services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectives.
• Build and maintain executive-level relationships with key stakeholders at customer organizations.
• Collaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services deals.
• Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction.
• Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM.
• Stay current on Salesforce product innovations, including Nonprofit Cloud, PMM, and NPSP.
• Serve as a subject matter advocate for the NGO segment.

Skills

Account management

Nonprofit sector experience

Executive presence

Strong communication

Negotiation skills

Cross-functional collaboration

Relationship building

Education

Bachelor's degree or equivalent experience

Job description

Salesforce Professional Services seeks a driven Account Partner to join its Nonprofit & NGO practice. You will serve as a trusted advisor to nonprofit and NGO customers, leading the sale of Professional Services engagements that maximize Salesforce investment.

You will partner with core sales teams, delivery leaders, and customers to craft and close transformative services deals. You will own an NGO portfolio, develop strategies, lead discovery, and present compelling proposals.