Nonprofit Sector Account Partner — Growth & Impact

salesforce.com, inc.; Illinois; On-site; USD 156,000 - 208,000; Full time

Job summary

Salesforce Professional Services is seeking a driven Account Partner to join the Nonprofit & NGO practice. You will steward a portfolio of NGO accounts, lead the sale of professional services engagements, and collaborate with Sales, Delivery, and Customer Success teams to transform customer adoption of the Salesforce platform.

You will forge executive relationships, craft tailored SOWs and roadmaps, and drive revenue targets while staying current on Nonprofit Cloud and PMM offerings.

Qualifications

• 7+ years of experience in professional services sales, consulting, or account management
• Demonstrated experience working with nonprofit or NGO organizations
• Proven track record of meeting or exceeding services revenue targets
• Experience structuring and selling complex, multi-phase professional services engagements
• Strong executive presence with the ability to communicate value at the C-suite level
• Exceptional written and verbal communication, presentation, and negotiation skills
• Ability to travel 25-50%

Responsibilities

• Own and grow a portfolio of Professional Services opportunities across NGO and nonprofit accounts
• Develop and execute account-level services strategies aligned to customer transformation goals
• Lead discovery and scoping conversations to understand customers' business challenges and success criteria
• Create and present services proposals, Statements of Work (SOWs), and delivery roadmaps
• Build and maintain executive-level relationships with key stakeholders
• Collaborate with Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close deals
• Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction
• Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM
• Stay current on Salesforce product innovations relevant to nonprofits

Job description

Salesforce Professional Services is seeking a driven Account Partner to join the Nonprofit & NGO practice. You will steward a portfolio of NGO accounts, lead the sale of professional services engagements, and collaborate with Sales, Delivery, and Customer Success teams to transform customer adoption of the Salesforce platform.

You will forge executive relationships, craft tailored SOWs and roadmaps, and drive revenue targets while staying current on Nonprofit Cloud and PMM offerings.