Senior NOC Technician IV – 24/7 Defense Network Operations

Leidos Inc; Clearfield (UT); On-site; USD 51,000 - 92,000; Full time

Job summary

Leidos is seeking a NOC Technician for the Hill AFB, UT DISA DGOC operations. You will monitor and troubleshoot the DISN network 24/7, manage incidents in ServiceNow, and coordinate with O&M teams and DoD customers.

The role requires DoD-8570 IAT Level 2, active Secret clearance, and hands-on experience with routers, switches, and network monitoring tools. On-site work at Hill AFB offers challenging, mission-driven responsibilities.

Qualifications

• DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent) by the start date.
• Active Secret security clearance.
• Availability: able to work in a 24/7 operational environment.
• Experience in alarm surveillance, fault management, LAN/WAN maintenance, or performance management.
• Expertise in four or more: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• Moderate understanding of network topologies, including both transport and IP.

Responsibilities

• Create, update, and manage incident tickets using ServiceNow/ ITSM. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the CMDB. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

Skills

Alarm surveillance

Fault management

LAN/WAN maintenance

Performance management

Routers

Switches

Crypto devices

DSN/DRSN

Video Services

Promina

CISCO

Juniper

MSPP

DWDM

Optical Switching

Network topologies

Education

High school diploma

Tools

ServiceNow/ITSM

CMDB

MS Office Suite

Job description

Leidos is seeking a NOC Technician for the Hill AFB, UT DISA DGOC operations. You will monitor and troubleshoot the DISN network 24/7, manage incidents in ServiceNow, and coordinate with O&M teams and DoD customers.

The role requires DoD-8570 IAT Level 2, active Secret clearance, and hands-on experience with routers, switches, and network monitoring tools. On-site work at Hill AFB offers challenging, mission-driven responsibilities.