24/7 NOC Technician - Defense Network Operations

Leidos; Clearfield (UT); On-site; USD 51,000 - 92,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness programs

Income Protection

Paid Leave

Retirement

Job summary

Leidos is seeking a NOC Technician for the TRANSPORT / IP (TRIP) NOC at Hill AFB, Utah. The role supports 24/7 DISN operations, incident management, and rapid fault resolution to maintain DoD networks.

You will monitor, triage, and respond to network events, work with engineering teams, and document changes in the CMDB. A DoD 8570 Level 2 certification and active Secret clearance are required.

Qualifications

• DoD-8570 IAT Level 2 baseline certification required.
• Active Secret security clearance.
• Available to work in a 24/7 environment.
• Experience in alarm surveillance, fault management, LAN/WAN maintenance, or performance management.

Responsibilities

• Create, update, and manage incident tickets using ServiceNow/ ITSM. Independently triage the ticket queue, provide feedback, and guide tickets of concern.
• Monitor network events and failures 24/7/365 using various tools. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Develop and maintain a centralized error database.
• Notify relevant contacts about network incidents. Provide timely situational awareness to leadership and impacted communities, and communicate effectively with the O&M team, customers, and external leadership.
• Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements. Correct or replace faulty network components and coordinate with service providers as needed.
• Restore networks and services to full operation, ensure compliance with SLAs, and document changes in the CMDB. Provide 24/7/365 support for outages and service degradation, including rerouting circuits and updating on outage resolutions.
• Assist in training and monitoring Network controllers, and evaluate training programs, SOPs, and tools. Provide technical advice and insights for complex issues, and work on projects impacting future operations within O&M and the DISN.
• Demonstrate extensive proficiency in DISN functions (e.g., routers, switches, crypto devices) and resolve multi-layer complex issues across multiple NOCs or domains. Provide advanced technical support and guidance to peers, leadership, and customers.

Skills

DoD-8570 IAT Level 2

Security clearance

24/7 operations

Network troubleshooting

ServiceNow / ITSM

Education

High school diploma or equivalent

Tools

ServiceNow

MS Office Suite

Cisco/Juniper hardware

Job description

Leidos is seeking a NOC Technician for the TRANSPORT / IP (TRIP) NOC at Hill AFB, Utah. The role supports 24/7 DISN operations, incident management, and rapid fault resolution to maintain DoD networks.

You will monitor, triage, and respond to network events, work with engineering teams, and document changes in the CMDB. A DoD 8570 Level 2 certification and active Secret clearance are required.