Transport/IP NOC Technician – 24/7 Network Operations

Leidos; Clearfield (UT); Presencial; USD 51.000 - 92.000; Jornada completa

Descripción de la vacante

Leidos is seeking a NOC Technician to support the TRANSPORT / IP (TRIP) NOC at Hill AFB, UT. The role focuses on 24/7 monitoring, incident management, and rapid fault resolution within the DISN environment.

Responsibilities include triaging tickets, coordinating with service providers, and maintaining the CMDB, with emphasis on security, reliability, and compliance with SLAs. A DoD-8570 IAT Level 2 cert and Secret clearance are required.

Formación

• Experience with alarm surveillance, fault management, and LAN/WAN maintenance.
• Demonstrated ability to triage and resolve network incidents in a 24/7 environment.
• Active Secret clearance and DoD-8570 IAT Level 2 certification by start date.

Responsabilidades

• Create, update, and manage incident tickets in ServiceNow/ITSM.
• Monitor network events 24/7 and coordinate fault corrections.
• Provide timely situational awareness and communicate with O&M, customers, and leadership.
• Assist in fault isolation and troubleshooting across network elements.
• Restore networks and services, ensure SLA compliance, and document CMDB changes.
• Provide technical guidance and training to team members and apply SOPs.

Conocimientos

Incident management

Network monitoring

Troubleshooting

ServiceNow

CMDB

Security+ CE (DoD-8570 IAT Level 2)

24/7 support

Educación

High school diploma

Herramientas

ServiceNow

ITSM tools

Descripción del empleo

Leidos is seeking a NOC Technician to support the TRANSPORT / IP (TRIP) NOC at Hill AFB, UT. The role focuses on 24/7 monitoring, incident management, and rapid fault resolution within the DISN environment.

Responsibilities include triaging tickets, coordinating with service providers, and maintaining the CMDB, with emphasis on security, reliability, and compliance with SLAs. A DoD-8570 IAT Level 2 cert and Secret clearance are required.