Senior NOC Services Engineer - Automation & Incident

Dijital Team; United States; Hybrid; USD 81.000 - 108.000; Vollzeit

Benefits dieser Stelle

Australian Dollars pay

Medical insurance from day one

Home office setup allowance

Internet allowance

Gym & wellness allowance

Flexible work – home or office

Certifications reimbursement

Zusammenfassung

Dijital Team in Australia seeks an experienced NOC Services Engineer to manage monitoring across client environments, distinguish genuine incidents from noise, and drive automation. You will work with senior engineers to strengthen proactive NOC operations and automate remediation tasks using PowerShell and other tools.

Ideal candidates have 3+ years in an MSP NOC, strong Windows/Event Logs, Microsoft 365 administration, Hyper‑V/VMware, and solid networking knowledge.

Qualifikationen

• 3+ years in an MSP NOC or infrastructure environment.
• Ability to independently assess infrastructure alerts and incidents.
• Solid knowledge of Windows infrastructure and Windows Event Logs.
• Hands-on Microsoft 365 administration with Entra ID, Exchange Online and Conditional Access.
• Strong Windows Server administration including AD, DNS, DHCP, GP, Certificate Services.
• Good networking fundamentals: TCP/IP, VLANs, site-to-site, VPNs, firewall rules.
• Experience with Hyper-V or VMware.
• Strong PowerShell scripting for administration and automation.
• Experience with monitoring and alerting platforms, patch management, endpoint security, backup operations and restore testing.
• Familiarity with vulnerability remediation and CVE/CVSS concepts.
• Methodical issue investigation and decision making (remediate/automate/escalate).

Aufgaben

• Monitor and assess alerts across client systems and monitoring tools.
• Evaluate alert severity, priority and business impact; distinguish incidents from false positives.
• Prioritise concurrent alerts to ensure critical incidents are addressed.
• Escalate complex incidents to technical teams for remediation.
• Refine thresholds to improve alert quality and reduce noise.
• Develop and maintain role-based monitoring across servers, endpoints, network devices and security systems.
• Use PowerShell and automation to address recurring issues.
• Monitor Windows Event Logs, system health, CPU/disk utilisation, services.
• Support endpoint security monitoring and ensure EDR deployment and upkeep.
• Monitor patching compliance across Windows and macOS devices.
• Oversee backup monitoring and investigate failures.
• Contribute to improvements across RMM, PSA, logging, monitoring and alerting platforms.
• Collaborate with senior engineers to investigate complex issues.
• Document monitoring enhancements and operational procedures.
• Identify opportunities to automate repetitive tasks and improve efficiency.
• Contribute to broader infrastructure initiatives as the NOC evolves.

Kenntnisse

NOC operations

Windows Server

PowerShell

Microsoft 365

Event Logs

Monitoring/Alerting

Virtualisation (Hyper-V/VMware)

Networking fundamentals

Automation

Tools

Kaseya / Datto RMM

Microsoft 365 Admin

Windows Admin Tools

Syslog / SIEM

PowerShell scripting

Jobbeschreibung

Dijital Team in Australia seeks an experienced NOC Services Engineer to manage monitoring across client environments, distinguish genuine incidents from noise, and drive automation. You will work with senior engineers to strengthen proactive NOC operations and automate remediation tasks using PowerShell and other tools.

Ideal candidates have 3+ years in an MSP NOC, strong Windows/Event Logs, Microsoft 365 administration, Hyper‑V/VMware, and solid networking knowledge.