L3 NOC Services Engineer

Dijital Team; United States; Híbrido; USD 81.000 - 108.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Australian Dollars pay

Medical insurance from day one

Home office setup allowance

Internet allowance

Gym & wellness allowance

Flexible work – home or office

Certifications reimbursement

Descripción de la vacante

Dijital Team in Australia seeks an experienced NOC Services Engineer to manage monitoring across client environments, distinguish genuine incidents from noise, and drive automation. You will work with senior engineers to strengthen proactive NOC operations and automate remediation tasks using PowerShell and other tools.

Ideal candidates have 3+ years in an MSP NOC, strong Windows/Event Logs, Microsoft 365 administration, Hyper‑V/VMware, and solid networking knowledge.

Formación

• 3+ years in an MSP NOC or infrastructure environment.
• Ability to independently assess infrastructure alerts and incidents.
• Solid knowledge of Windows infrastructure and Windows Event Logs.
• Hands-on Microsoft 365 administration with Entra ID, Exchange Online and Conditional Access.
• Strong Windows Server administration including AD, DNS, DHCP, GP, Certificate Services.
• Good networking fundamentals: TCP/IP, VLANs, site-to-site, VPNs, firewall rules.
• Experience with Hyper-V or VMware.
• Strong PowerShell scripting for administration and automation.
• Experience with monitoring and alerting platforms, patch management, endpoint security, backup operations and restore testing.
• Familiarity with vulnerability remediation and CVE/CVSS concepts.
• Methodical issue investigation and decision making (remediate/automate/escalate).

Responsabilidades

• Monitor and assess alerts across client systems and monitoring tools.
• Evaluate alert severity, priority and business impact; distinguish incidents from false positives.
• Prioritise concurrent alerts to ensure critical incidents are addressed.
• Escalate complex incidents to technical teams for remediation.
• Refine thresholds to improve alert quality and reduce noise.
• Develop and maintain role-based monitoring across servers, endpoints, network devices and security systems.
• Use PowerShell and automation to address recurring issues.
• Monitor Windows Event Logs, system health, CPU/disk utilisation, services.
• Support endpoint security monitoring and ensure EDR deployment and upkeep.
• Monitor patching compliance across Windows and macOS devices.
• Oversee backup monitoring and investigate failures.
• Contribute to improvements across RMM, PSA, logging, monitoring and alerting platforms.
• Collaborate with senior engineers to investigate complex issues.
• Document monitoring enhancements and operational procedures.
• Identify opportunities to automate repetitive tasks and improve efficiency.
• Contribute to broader infrastructure initiatives as the NOC evolves.

Conocimientos

NOC operations

Windows Server

PowerShell

Microsoft 365

Event Logs

Monitoring/Alerting

Virtualisation (Hyper-V/VMware)

Networking fundamentals

Automation

Herramientas

Kaseya / Datto RMM

Microsoft 365 Admin

Windows Admin Tools

Syslog / SIEM

PowerShell scripting

Descripción del empleo

About the Role

We are seeking an experienced NOC Services Engineer to manage and enhance monitoring and alerting across multiple client environments. This role is central to strengthening a Network Operations Centre (NOC) capability, ensuring infrastructure alerts are accurately assessed, prioritised and actioned.

You will distinguish genuine incidents from false positives and informational alerts, improve monitoring standards, and identify opportunities to automate recurring remediation tasks. Working closely with senior infrastructure engineers and technical stakeholders, you will help build a proactive, efficient and increasingly automated NOC environment.

About the Client

You will be working with an established Australian managed services provider with over 16 years of experience delivering reliable, cost-effective IT solutions. The organisation supports businesses in maintaining secure, available and well-managed technology environments, with a strong focus on technical expertise, service quality and continuous improvement.

Ideal Profile

Experience and Technical Expertise

• At least 3 years of experience in an MSP NOC or infrastructure environment.
• Strong Level 2 to Level 3 technical capability, with the confidence to independently assess infrastructure alerts and incidents.
• Solid knowledge of Windows infrastructure and Windows Event Logs, including the ability to identify actionable events and distinguish them from informational noise.
• Hands-on Microsoft 365 administration experience, particularly with Microsoft Entra ID, Exchange Online and Conditional Access.
• Strong Windows Server administration skills, including Active Directory, DNS, DHCP, Group Policy and Certificate Services.
• Good networking fundamentals, including TCP/IP, VLANs, site-to-site and client VPNs, and firewall rule-base interpretation.
• Practical experience with Hyper-V or VMware virtualisation.
• Strong PowerShell scripting skills, including the ability to develop scripts for administration, troubleshooting and automation.
• Experience with monitoring and alerting platforms, patch management, endpoint security, backup operations and restore testing.
• Familiarity with vulnerability remediation and CVE/CVSS concepts.
• Ability to investigate issues methodically and determine when to remediate, automate, escal​ate or seek guidance.

Essential Tools and Technologies

• Kaseya / Datto RMM.
• Microsoft 365, Entra ID, Exchange Online and Conditional Access.
• Windows Server, Active Directory, DNS, DHCP, Group Policy and Certificate Services.
• Windows Event Logs and infrastructure monitoring tools.
• PowerShell scripting.
• TCP/IP, VLANs, VPNs and firewall technologies.
• Hyper‑V or VMware.
• RMM platforms, PSA/ticketing systems and alert management tools.
• Patch management, backup solutions and endpoint security/AV/EDR platforms.

Desirable Tools and Technologies

• Autotask.
• Fortinet / FortiGate.
• Microsoft Defender.
• Veeam Backup & Replication.
• Cisco networking technologies.
• Nutanix and Citrix environments.
• Syslog and SIEM platforms.
• Rewst or similar automation and orchestration platforms.

Professional Attributes

• Strong verbal and written communication skills.
• Excellent analytical judgement and problem‑solving capabilities.
• Ability to manage competing priorities and multiple alerts across client environments.
• Proactive approach, with a focus on preventing issues rather than simply responding to them.
• Ability to work independently, take ownership and collaborate effectively with technical teams.
• Attention to detail when assessing alert severity and relevance.
• Curiosity and a continuous improvement mindset, with the confidence to identify inefficient processes and recommend better approaches.

Responsibilities

• Monitor and assess alerts across multiple client systems, infrastructure platforms and monitoring tools.
• Evaluate alert severity, priority and business impact, distinguishing genuine incidents from recurring issues, false positives and informational notifications.
• Prioritise concurrent alerts and ensure critical incidents receive timely attention.
• Escalate complex incidents to the appropriate technical teams for further investigation and remediation.
• Improve alert quality by refining thresholds, reducing unnecessary notifications and enhancing monitoring logic.
• Develop and maintain role‑based monitoring practices across servers, endpoints, network devices and security systems.
• Use PowerShell and automation to address recurring issues and minimise manual intervention.
• Monitor Windows Event Logs, system health, CPU and disk utilisation, services and other infrastructure conditions.
• Support endpoint security monitoring, ensuring antivirus and EDR solutions are deployed, configured and maintained appropriately.
• Monitor patching compliance across Windows endpoints and relevant macOS devices.
• Oversee backup monitoring and identify failed or abnormal backup activity requiring investigation or escalation.
• Contribute to improvements across RMM, PSA, logging, monitoring and alerting platforms.
• Collaborate with senior infrastructure engineers and technical stakeholders to investigate complex issues.
• Document monitoring enhancements, remediation activities and operational procedures.
• Identify opportunities to automate repetitive operational tasks and improve service efficiency.
• Contribute to broader infrastructure and technology initiatives as the NOC environment develops.

How we take care of our team

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced
• Work hard, play hard – regular team events & engagement activities
• Diji Assist – Mental health & counseling support when you need it
• We invest in you – reimbursement for industry certifications
• Open-door culture – your ideas and feedback always matter
• Flexible work – home or office, wherever you do your best work
• Rewards & recognition that actually recognize you
• Great christmas & financial year-end parties to unwind with your loved ones