Senior NOC Network Analyst | Monitoring & Troubleshooting

Mbi Llc; Newark (NJ); On-site; USD 90,000 - 110,000; Full time

Job summary

Mbi Llc is seeking a Level 3 NOC Analyst in Newark to monitor and troubleshoot our network infrastructure. You will act as escalation for L1/L2, provide mentorship, and coordinate rapid restoration of services.

The role involves diagnosing outages, logging incidents, and collaborating with the network engineering team. You will use SolarWinds or similar tools, follow ITIL-based processes, and document actions for auditability.

Qualifications

• 3+ years of advanced experience in network operations and support.
• Experience with ITIL processes and best practices.
• Proficiency with TCP/IP, Telnet, SSH, traceroute, DNS, DHCP, VLANs, routing and switching.
• Hands-on experience with SolarWinds or similar NMS.

Responsibilities

• Monitor the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics.
• Escalate issues as needed to Level 3 support or other teams. Create, log, and track incident tickets with accurate documentation.
• Lead in restoring services to remote locations and act as escalation point for L1/L2 analysts.
• Participate in ongoing training and remain current with technologies; support night/weekend shifts as required.

Skills

ITIL processes

Network operations

SolarWinds / NMS

TCP/IP, Telnet, SSH, Traceroute

Job description

Mbi Llc is seeking a Level 3 NOC Analyst in Newark to monitor and troubleshoot our network infrastructure. You will act as escalation for L1/L2, provide mentorship, and coordinate rapid restoration of services.

The role involves diagnosing outages, logging incidents, and collaborating with the network engineering team. You will use SolarWinds or similar tools, follow ITIL-based processes, and document actions for auditability.