NOC Analyst, Enterprise Network Operations

NTT DATA, Inc.; Springfield (VA); Sur place; USD 96 000 - 145 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Résumé du poste

NTT DATA, Inc. in Springfield, Virginia, seeks a Mid-Level NOC Analyst to ensure continuous availability and performance of client enterprise networks.

You will perform advanced monitoring, troubleshoot complex connectivity issues, support incident resolution, and coordinate restoration across distributed environments. Responsibilities include Tier 2 investigation/resolution of LAN/WAN incidents, incident lifecycle tracking in ITSM tools, and coaching junior analysts.

Qualifications

• Minimum 6 years of enterprise NOC, network operations, troubleshooting, or incident restoration experience.
• Active network or cybersecurity certs such as CCNA/Network+/Security+/JNCIA or equivalent validated against the 8140 work role.
• Ability to work on-site in Springfield, VA, including rotating shifts, nights, weekends, and federal holidays for 24x7x365 operations.
• Active Top Secret Security Clearance.

Responsabilités

• Diagnose enterprise LAN/WAN, routing/switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.
• Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents; execute restoration procedures.
• Coordinate service restoration with infrastructure teams, providers, cloud operations, and external vendors.
• Track incident lifecycle, technical findings, and restoration steps in ITSM tools like ServiceNow.
• Escalate engineering issues while coaching junior analysts and coordinating shifts.
• Implement preapproved operational changes per change/configuration and security processes.

Connaissances

NOC operations

Troubleshooting

Incident response

Shift work

Formation

CCNA

CompTIA Network+ CE

CompTIA Security+ CE

JNCIA

Outils

ServiceNow

Cisco

Juniper

Description du poste

NTT DATA, Inc. in Springfield, Virginia, seeks a Mid-Level NOC Analyst to ensure continuous availability and performance of client enterprise networks.

You will perform advanced monitoring, troubleshoot complex connectivity issues, support incident resolution, and coordinate restoration across distributed environments. Responsibilities include Tier 2 investigation/resolution of LAN/WAN incidents, incident lifecycle tracking in ITSM tools, and coaching junior analysts.