Network Analyst

Mbi Llc; Newark (NJ); On-site; USD 90,000 - 110,000; Full time

Job summary

Mbi Llc is seeking a Level 3 NOC Analyst in Newark to monitor and troubleshoot our network infrastructure. You will act as escalation for L1/L2, provide mentorship, and coordinate rapid restoration of services.

The role involves diagnosing outages, logging incidents, and collaborating with the network engineering team. You will use SolarWinds or similar tools, follow ITIL-based processes, and document actions for auditability.

Qualifications

• 3+ years of advanced experience in network operations and support.
• Experience with ITIL processes and best practices.
• Proficiency with TCP/IP, Telnet, SSH, traceroute, DNS, DHCP, VLANs, routing and switching.
• Hands-on experience with SolarWinds or similar NMS.

Responsibilities

• Monitor the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics.
• Escalate issues as needed to Level 3 support or other teams. Create, log, and track incident tickets with accurate documentation.
• Lead in restoring services to remote locations and act as escalation point for L1/L2 analysts.
• Participate in ongoing training and remain current with technologies; support night/weekend shifts as required.

Skills

ITIL processes

Network operations

SolarWinds / NMS

TCP/IP, Telnet, SSH, Traceroute

Job description

- The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems.

- This role involves providing advanced technical support, ability to resolve network issues.

- The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration.

- Ability to isolate availability and performance issues, leading towards site outages, as they occur.

Reports To NOC Shift Supervisor

- Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics.

- Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.

- Utilize network monitoring tools, proactively monitoring network health, device availability.

- Ability to troubleshoot routers and switches, conduit to the network engineering team

- Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks

- Clear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.

- Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.

- Senior team member, work collaboratively and gatekeeper to network engineering group.

- Participate in ongoing training, professional development and remain current with technologies.

- Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.

- Responsibilities as outlined by the NOC Shift Supervisor in charge.

- Knowledge of ITIL processes, best practices and workflow.

- 3 to 5 years, advanced experience in network operations, technology and support

- Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required

- Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)

- Certifications such as CompTIA Network+, or equivalent a plus

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

Knowledge of ITIL processes, best practices and workflow

Required

3

Advanced experience in network operations, technology and support

Required

3

SolarWinds system or similar NMS systems, toolsets, (Power User).

Required

3

TCP/IP, TELNET, SSH, TRACEROUTE, DNS, DHCP, VLANS, Routing and Switching

Required

3