Senior Network Technician — Flexible Hours, PTO & 401k

JW Affinity IT; Colorado Springs (CO); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with matching

Life Insurance Plan

PTO

Short Term Disability

Long Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Work-Life balance

Flexible Hours

Full-Time Permanent Positions

Descripción de la vacante

JW Affinity IT in Colorado Springs is seeking a Senior Network Technician to design, install, and troubleshoot enterprise network infrastructure, including switches, routers, firewalls, and wireless LANs. You will handle MAC moves, incident response, and customer-facing support.

The role requires CCNA/CCNP, hands-on Cisco IOS expertise, and ITSM tools like ServiceNow, with field deployments and occasional after-hours work.

Formación

• Five years or more of experience as a Network Technician with CCNA/CCNP.
• Move/Add/Change activity including port activation and MAC changes.
• First responder to ITSM/Service Now tickets and incident resolution.
• Experience with data center cabling and office/site deployments.
• Ability to work with vendors and end users on network issues.

Responsabilidades

• Install and configure switches, routers, firewalls, and network tools.
• Monitor, troubleshoot, and isolate network problems and performance issues.
• Handle incident tickets and customer communications, ensuring SLAs.
• Support field deployments, server rooms, and access cabling tasks.
• Maintain network drawings with AutoCAD/Visio and update documentation.

Conocimientos

Network Technician experience

CCNA/CCNP

Cisco IOS advanced config

WAPs/WLCs wireless support

LAN/WAN troubleshooting

ITSM/ServiceNow workflow

Ticketing & SLA

Networking hardware install

Educación

CCNA/CCNP certification

Herramientas

AutoCAD

Visio

ServiceNow

Remedy

Descripción del empleo

JW Affinity IT in Colorado Springs is seeking a Senior Network Technician to design, install, and troubleshoot enterprise network infrastructure, including switches, routers, firewalls, and wireless LANs. You will handle MAC moves, incident response, and customer-facing support.

The role requires CCNA/CCNP, hands-on Cisco IOS expertise, and ITSM tools like ServiceNow, with field deployments and occasional after-hours work.