Network Technician

JW Affinity IT; Marietta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with matching

Life Insurance

PTO

Short/Long-term Disability

Internet & Phone Allowance

Wellness Resources

Pet Insurance

Work-Life balance

Flexible Hours

Full-Time

Job summary

JW Affinity IT seeks a Network Technician to perform MAC activities, install and configure network assets, and respond to ITSM tickets. The role requires hands-on networking, documentation, and participation in maintenance windows.

The candidate will work with switches/routers, contribute to data-center setups, and maintain drawings. We value 3–5 years of experience, strong troubleshooting, and familiarity with ITSM processes.

Qualifications

• Three to five years of experience as a Network Technician.
• MAC, moves, adds and changes across physical and logical network layers.
• Ability to configure switches/routers and modify network devices.
• Experience with ITSM ticketing and incident handling.

Responsibilities

• Respond to ITSM/Service Now tickets, document actions, and close tickets.
• Physically install and configure network assets in data centers and closets.
• Monitor network activity and respond to alerts per SLA.
• Assist with on-call maintenance windows and break/fix activities.
• Update network drawings and documentation files (AutoCAD/Visio).

Skills

MAC Administration

Network Troubleshooting

Switch/Router Config

ITSM Tickets

Documentation

On-call Support

Tools

Remedy

AutoCAD

Visio

Job description

Marietta, United States | Posted on 08/17/2026

JW Affinity IT is looking for a Network Technician.

Job Description

• Three to five years of experience as a Network Technician.Performs identified Move/Add/Change (MAC) activity to include allrequired network modifications both physical and logical. Mayinclude moving/adding connection in network closet and terminatingport connections at the end location (desk/office/conference room,etc.). May include necessary changes within the switch toaccommodate port activation.
• Perform as first responder to ITSM and Service Now problemtickets. Can include a variety of duties to include customercontact, problem identification, and research, taking correctiveaction, acquiring additional support, documentation, and problem closeout.
• Support other network personnel as required with theinstallation/modification of network infrastructure and components.Support during off-hours and weekends may be required formaintenance windows and break/fix.
• Monitors, controls, and isolates problems in a data communicationsnetwork. Monitors all network activity. Activates/deactivatesnetwork lines according to established schedules. May perform first-and/or second-level problem determination first level is help desk.Interfaces with users and/or network vendors.
• Sets up and tests a variety of systems and hardware componentsprior to field deployment. Analyzes failed equipment according toestablished methods or procedures and determine whether equipment isrepairable in-house or must be returned to the vendor for repair.Performs standard repairs and tests of components or equipment thatcan be repaired in-house. Tests incoming repaired items from vendorto ensure that repairs were properly done. Ensure compliance withstandard IT security rules and regulations

Requirements

Primary Skills:

• Physically install network assets (i.e. switches, routers,firewalls, network tools & testing devices) in network closetsand data center network cabinets including:
• Logically configure network switches and tools/testing devices.
• Complete patching of circuits into switches.
• Perform network closet clean-up, switch port optimization, andsurvey work as needed.
• Monitor and take appropriate action from network alerts generatedfrom management tools.
• Support network break/fix actions to restore service to customers.Meet network SLA and performance measurements.

Additional Skills & Experieince:

• Administer ITSM / Service Now network ticket queue. Respond,update, and close Remedy incident tickets (break/fix and service requests).
• Provide customer interface communication skills. Take initial Tier1 calls from customers and/or help desk.
• Administer network asset tool to help assist in data integrity.
• Administer network drawings and documentation tools.
• Support after-hour network change control maintenance windows as needed.
• Assist with other network personnel to maintain well organizednetwork equipment storage areas.
• Assist with network equipment RMA activities as needed.
• Update and maintain AutoCAD and Visio drawings.
• Retirement Plan (401k,with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic,innovative technology projects. We take the time to understand ourclients' needs to successfully develop, implement, and manage eachinitiative. JW is a certified small, woman- and minority-ownedbusiness through the National Minority Supplier Development Council.

We are committed to fostering a diverse,inclusive, and innovative workplace where different perspectives leadto better IT solutions. As an Equal Opportunity Employer, we welcomeapplicants from all backgrounds and are dedicated to creating aninclusive environment.