Network Technician

Capstone IT, Inc.; Springfield (MO); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Capstone IT, Inc. is assisting a client by sourcing a Network Support Technician to back a nationwide network modernization effort. You will validate newly installed equipment, confirm communication across devices, document results, and escalate issues as needed while collaborating with field technicians and network engineers.

The role suits candidates from Help Desk, Service Desk, Desktop Support, NOC, or technical support who want hands-on networking experience across enterprise deployments.

Qualifications

• Experience in Help Desk, Service Desk, Technical Support, Desktop Support, NOC, or similar environments.
• Ability to troubleshoot technical issues and follow established procedures.
• Strong documentation and ticket-management skills.
• Ability to manage multiple technical issues and priorities.

Responsibilities

• Support enterprise network deployments across hundreds of retail locations.
• Collaborate with field technicians after new equipment is installed.
• Follow standardized network validation and checkout procedures.
• Verify connectivity and functionality of switches, routers, wireless access points, cameras, and VoIP devices.
• Perform basic troubleshooting when equipment or connectivity is not functioning as expected.
• Escalate more complex problems to network engineers.
• Track deployment progress and outstanding technical issues.
• Document troubleshooting, validation results, and completed work in Jira Service Desk.
• Develop greater troubleshooting ownership as knowledge of the environment grows.

Skills

Help Desk/Service Desk experience

Technical troubleshooting

Documentation & ticketing

Job description

We cannot sponsor this role. Must be able to work W2 after 6 months.

Location: Springfield, Missouri

Work arrangement: onsite or hybrid

How many positions: 2-night openings

Duration: Contract to Hire- Must be able to work W2

Compensation: $20-24 an hour, based on experience

Summary

Capstone IT is helping our client find a Network Support Technician who will support a large-scale network modernization initiative across hundreds of retail locations nationwide. This person will work with field technicians and network engineers to validate newly installed network equipment, confirm devices are communicating properly, document results, troubleshoot basic issues, and upscale more complex network problems. This is a strong opportunity for someone coming from Help Desk, Service Desk, Desktop Support, NOC, or technical support who wants to build deeper hands‑on networking experience.

Top 4 Skills

• Technical support and troubleshooting
• TCP/IP and basic networking fundamentals
• Switches, routers, and wireless networking

Responsibilities

• Support enterprise network deployments across hundreds of retail locations.
• Work with field technicians after new network equipment has been installed.
• Follow standardized network validation and checkout procedures.
• Verify connectivity and functionality of switches, routers, wireless access points, security cameras, and VoIP devices.
• Perform basic troubleshooting when equipment or connectivity is not functioning as expected.
• Escalate more complex network problems to network engineers.
• Track deployment progress and outstanding technical issues.
• Document troubleshooting, validation results, and completed work in Jira Service Desk.
• Develop greater troubleshooting ownership as knowledge of the environment grows.

Qualifications

Required

• Experience in Help Desk, Service Desk, Technical Support, Desktop Support, NOC, or a similar technical support environment.
• Experience troubleshooting technical issues and following established procedures.
• Strong documentation and ticket-management skills.
• Ability to manage multiple technical issues and priorities.

Nice to Have

• Basic understanding of TCP/IP networking.
• Exposure to switches, routers, wireless networking, or firewalls.
• Networking coursework or certifications such as CompTIA Network+, CCNA, or Fortinet certifications.
• Jira Service Desk or similar ticketing-system experience.
• Exposure to VoIP, security cameras, or other IP-connected devices.

Hands-on enterprise network engineering experience is not required.

2. Role Context – This Company

This role supports a large nationwide network modernization program involving hundreds of retail locations. The technician sits between the field installation team and more experienced network engineers.

Field technicians physically install equipment at a store. The Network Support Technician then helps validate that the new infrastructure is working correctly. That includes checking routers, switches, wireless access points, cameras, and VoIP devices, documenting the results, and identifying anything that requires additional troubleshooting.

The role is deliberately structured as a progression opportunity. Someone with a Help Desk, Service Desk, Desktop Support, or junior NOC background can enter with foundational networking knowledge and gain exposure to enterprise network deployments.

The key difference from a traditional Help Desk position is that the technician is supporting network infrastructure and deployments, rather than primarily supporting individual users, laptops, passwords, or desktop applications.

Capstone Consulting is an EEO employer.