Network Technician

JW Affinity IT; Marietta (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k with match

Life Insurance Plan

PTO

Short/Long-Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Work-Life balance

Flexible Hours

Full-Time Permanent Position

Job summary

JW Affinity IT in Marietta, United States, is seeking a Network Technician with 3–5 years of experience to handle MAC activities, network modifications, and testing of equipment. The role requires monitoring network performance, resolving tickets, and supporting after-hours maintenance windows to keep services running smoothly.

You'll work with network gear in data centers and offices, configure switches, and assist with documentation, diagrams, and asset tools.

Qualifications

• Three to five years of experience as a Network Technician.
• Experience performing MAC activity and port activations.
• Familiarity with ITSM processes and ServiceNow.
• Availability for maintenance windows including after hours.
• Strong fault detection and repair skills in a data network.

Responsibilities

• Move/Add/Change (MAC) network modifications (physical and logical).
• Respond to ITSM/ServiceNow tickets; diagnose, document, and resolve issues.
• Assist with installation/modification of network infrastructure.
• Monitor network activity and manage lines per schedule.
• Test equipment, verify repairs, ensure security compliance.

Skills

MAC changes

Network troubleshooting

Switch configuration

ITSM & ServiceNow

Customer support

Tools

Remedy AR System

Job description

Marietta, United States | Posted on 08/17/2026

JW Affinity IT is looking for a Network Technician.

Job Description

• Three to five years of experience as a Network Technician.Performs identified Move/Add/Change (MAC) activity to include allrequired network modifications both physical and logical. Mayinclude moving/adding connection in network closet and terminatingport connections at the end location (desk/office/conference room,etc.). May include necessary changes within the switch toaccommodate port activation.
  
• Perform as first responder to ITSM and Service Now problemtickets. Can include a variety of duties to include customercontact, problem identification, and research, taking correctiveaction, acquiring additional support, documentation, and problem closeout.
  
• Support other network personnel as required with theinstallation/modification of network infrastructure and components.Support during off-hours and weekends may be required formaintenance windows and break/fix.
  
• Monitors, controls, and isolates problems in a data communicationsnetwork. Monitors all network activity. Activates/deactivatesnetwork lines according to established schedules. May perform first-and/or second-level problem determination first level is help desk.Interfaces with users and/or network vendors.
  
• Sets up and tests a variety of systems and hardware componentsprior to field deployment. Analyzes failed equipment according toestablished methods or procedures and determine whether equipment isrepairable in-house or must be returned to the vendor for repair.Performs standard repairs and tests of components or equipment thatcan be repaired in-house. Tests incoming repaired items from vendorto ensure that repairs were properly done. Ensure compliance withstandard IT security rules and regulations
  

Requirements

Primary Skills:

• Physically install network assets (i.e. switches, routers,firewalls, network tools & testing devices) in network closetsand data center network cabinets including:
  
• Logically configure network switches and tools/testing devices.
  
• Complete patching of circuits into switches.
  
• Perform network closet clean‑up, switch port optimization, andsurvey work as needed.
  
• Monitor and take appropriate action from network alerts generatedfrom management tools.
  
• Support network break/fix actions to restore service to customers.Meet network SLA and performance measurements.
  

Additional Skills & Experieince:

• Administer ITSM / Service Now network ticket queue. Respond,update, and close Remedy incident tickets (break/fix and service requests).
  
• Provide customer interface communication skills. Take initial Tier1 calls from customers and/or help desk.
  
• Administer network asset tool to help assist in data integrity.
  
• Administer network drawings and documentation tools.
  
• Support after-hour network change control maintenance windows as needed.
  
• Assist with other network personnel to maintain well organizednetwork equipment storage areas.
  
• Assist with network equipment RMA activities as needed.
  
• Update and maintain AutoCAD and Visio drawings.
  
• Retirement Plan (401k,with matching)
  
• Life Insurance Plan
  
• PTO
  
• Short Term & Long-Term Disability
  
• Internet & Phone Allowance (for applicable roles)
  
• Wellness Resources (EAP)
  
• Pet Insurance
  
• Work-Life balance
  
• Flexible Hours
  
• Full-Time Permanent Positions
  

JW Affinity IT is a full-service IT solutions provider supportschools and private organizations with strategic,innovative technology projects. We take the time to understand ourclients’ needs to successfully develop, implement, and manage eachinitiative. JW is a certified small, woman- and minority-ownedbusiness through the National Minority Supplier Development Council.

We are committed to fostering a diverse,inclusive, and innovative workplace where different perspectives leadto better IT solutions. As an Equal Opportunity Employer, we welcomeapplicants from all backgrounds and are dedicated to creating aninclusive environment.