Evergreen Posting - Senior Network Technician

JW Affinity IT; Colorado Springs (CO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k with matching

Life Insurance Plan

PTO

Short Term Disability

Long Term Disability

Internet & Phone Allowance

Wellness Resources (EAP)

Pet Insurance

Work-Life balance

Flexible Hours

Full-Time Permanent Positions

Job summary

JW Affinity IT in Colorado Springs is seeking a Senior Network Technician to design, install, and troubleshoot enterprise network infrastructure, including switches, routers, firewalls, and wireless LANs. You will handle MAC moves, incident response, and customer-facing support.

The role requires CCNA/CCNP, hands-on Cisco IOS expertise, and ITSM tools like ServiceNow, with field deployments and occasional after-hours work.

Qualifications

• Five years or more of experience as a Network Technician with CCNA/CCNP.
• Move/Add/Change activity including port activation and MAC changes.
• First responder to ITSM/Service Now tickets and incident resolution.
• Experience with data center cabling and office/site deployments.
• Ability to work with vendors and end users on network issues.

Responsibilities

• Install and configure switches, routers, firewalls, and network tools.
• Monitor, troubleshoot, and isolate network problems and performance issues.
• Handle incident tickets and customer communications, ensuring SLAs.
• Support field deployments, server rooms, and access cabling tasks.
• Maintain network drawings with AutoCAD/Visio and update documentation.

Skills

Network Technician experience

CCNA/CCNP

Cisco IOS advanced config

WAPs/WLCs wireless support

LAN/WAN troubleshooting

ITSM/ServiceNow workflow

Ticketing & SLA

Networking hardware install

Education

CCNA/CCNP certification

Tools

AutoCAD

Visio

ServiceNow

Remedy

Job description

Evergreen Posting - Senior Network Technician

Colorado Springs, United States | Posted on 10/21/2026

Join Our Network Services Talent Community!

JWAffinity IT is continuously building connections with NetworkProfessionals who are interested in future rolessupporting secure enterprise network environments.

Ifyou have hands-on experience with physical networkinfrastructure, troubleshooting, incident response, andcustomer-facing technical support, we look forward toconnecting with you!

About This Pipeline

Applying to this evergreen posting places you into our talentcommunity for consideration as new Network Technician openings arisethat align with your background.

• Five years or more of experience as a Network Technician with atleast a CCNA or CCNP. Performs identified Move/Add/Change (MAC)activity to include all required network modifications both physicaland logical. May include moving/adding connection in network closetand terminating port connections at the end location(desk/office/conference room, etc.). May include necessary changeswithin the switch to accommodate port activation.
  
• Perform as first responder to ITSM and Service Now problemtickets. Can include a variety of duties to include customercontact, problem identification, and research, taking correctiveaction, acquiring additional support, documentation, and problem closeout.
  
• Support other network personnel as required with theinstallation/modification of network infrastructure and components.Support during off-hours and weekends may be required formaintenance windows and break/fix.
  
• Monitors, controls, and isolates problems in a data communicationsnetwork. Monitors all network activity. Activates/deactivatesnetwork lines according to established schedules. May perform first-and/or second-level problem determination first level is help desk.Interfaces with users and/or network vendors.
  
• Sets up and tests a variety of systems and hardware componentsprior to field deployment. Analyzes failed equipment according toestablished methods or procedures and determine whether equipment isrepairable in-house or must be returned to the vendor for repair.Performs standard repairs and tests of components or equipment thatcan be repaired in-house. Tests incoming repaired items from vendorto ensure that repairs were properly done. Ensure compliance withstandard IT security rules and regulations
  

Requirements

Primary Skills

• Physically install network assets (i.e. switches, routers,firewalls, network tools & testing devices) in network closetsand data center network cabinets including:
  
• Logically configure network switches and tools/testing devices.
  
• Complete patching of circuits into switches.
  
• Perform network closet clean-up, switch port optimization, andsurvey work as needed.
  
• Monitor and take appropriate action from network alerts generatedfrom management tools.
  
• Perform advance Cisco switch configuration from command line layer2 and layer 3 configurations involving expert knowledge of the CiscoIOS IN AN ENTERPRISE environment. This includes knowledge of HSRP,RPVST, EIGRP, BPDUs, Vlans, Trunks, and VTP. Working experience ofat least 3 years of hands on.
  
• Advanced trouble shooting of complex switching problems forSpanning tree, vlans, ether channel and layer 3 routing protocolsOSPF, EIGRP and BGP.
  
• Work with facilities for new build outs of office spaces and newsite for Network cabling Fiber , cooper, power, cabinets, racks anddata closets. Work on budgeting , pricing out quotes and comparingquotes from cabling / electrical venders. This will includeinteracting with the customer and venders on a daily basis.
  
• Over 3 years Working experience of Cisco Wireless support of WAPsand WLCs in lightweight mode running multiple SSIDs and WLANS.
  
• Advanced knowledge of Single mode, Multimode fiber , cooper cat 6and other layer 1 cabling trouble shooting including use of TDR andFluke testers.
  

Additional Skills & Experience

• Administer ITSM / Service Now network ticket queue. Respond,update, and close Remedy incident tickets (break/fix and service requests).
  
• Support network break/fix actions to restore service to customers.Meet network SLA and performance measurements.
  
• Provide customer interface communication skills. Take initial Tier1 calls from customers and/or help desk.
  
• Administer network asset tool to help assist in data integrity.
  
• Administer network drawings and documentation tools.
  
• Support after-hour network change control maintenance windows as needed.
  
• Assist with other network personnel to maintain well organizednetwork equipment storage areas.
  
• Assist with network equipment RMA activities as needed.
  
• Update and maintain AutoCAD and Visio drawings.
  
• Retirement Plan (401k,with matching)
  
• Life Insurance Plan
  
• PTO
  
• Short Term & Long-Term Disability
  
• Internet & Phone Allowance (for applicable roles)
  
• Wellness Resources (EAP)
  
• Pet Insurance
  
• Work-Life balance
  
• Flexible Hours
  
• Full-Time Permanent Positions
  

JW Affinity IT is a full-service IT solutions providersupporting schools and private organizations with strategic,innovative technology projects. We take the time to understand ourclients’ needs to successfully develop, implement, and manage eachinitiative. JW is a certified small, woman- and minority-ownedbusiness through the National Minority Supplier Development Council.

We are committed to fostering a diverse,inclusive, and innovative workplace where different perspectives leadto better IT solutions. As an Equal Opportunity Employer, we welcomeapplicants from all backgrounds and are dedicated to creating aninclusive environment.