Senior Network Operations Lead — Global Incidents & Automation

Levi Strauss & Co; Westlake (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Levi Strauss & Co. is seeking a Senior Network Operations Analyst to join our Global Network Operations team.

You will lead complex incident response, guide operations staff, and partner with engineering, security, and external providers to improve reliability across offices, DCs, data centers, showrooms, and retail stores worldwide. You will serve as a senior escalation point, drive proactive improvements, and mentor team members.

Qualifications

• 8+ years of experience in network operations, enterprise support, or similar.
• Advanced knowledge of LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, segmentation, and monitoring.
• Experience leading complex troubleshooting, major incident response, escalations, and service improvement in a global enterprise.

Responsibilities

• Lead investigation and resolution of complex network incidents across global environments.
• Coordinate major incident responses with cross-functional teams and service providers.
• Mentor and guide Network Operations staff; drive monitoring, lifecycle management, and change readiness.

Skills

Network operations

Major incident response

Operational analytics

Automation technologies

AI-enabled insights

Job description

Levi Strauss & Co. is seeking a Senior Network Operations Analyst to join our Global Network Operations team.

You will lead complex incident response, guide operations staff, and partner with engineering, security, and external providers to improve reliability across offices, DCs, data centers, showrooms, and retail stores worldwide. You will serve as a senior escalation point, drive proactive improvements, and mentor team members.