Sr. Network Operations Analyst

Levi Strauss & Co; Westlake (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Levi Strauss & Co. is seeking a Senior Network Operations Analyst to join our Global Network Operations team.

You will lead complex incident response, guide operations staff, and partner with engineering, security, and external providers to improve reliability across offices, DCs, data centers, showrooms, and retail stores worldwide. You will serve as a senior escalation point, drive proactive improvements, and mentor team members.

Qualifications

• 8+ years of experience in network operations, enterprise support, or similar.
• Advanced knowledge of LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, segmentation, and monitoring.
• Experience leading complex troubleshooting, major incident response, escalations, and service improvement in a global enterprise.

Responsibilities

• Lead investigation and resolution of complex network incidents across global environments.
• Coordinate major incident responses with cross-functional teams and service providers.
• Mentor and guide Network Operations staff; drive monitoring, lifecycle management, and change readiness.

Skills

Network operations

Major incident response

Operational analytics

Automation technologies

AI-enabled insights

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.

Introduction

As a Senior Network Operations Analyst, you will join our Global Network Operations team and provide advanced technical and operational leadership for the network services supporting our offices, distribution centers, data centers, showrooms, and retail stores worldwide. You will lead complex incident response, guide other operations team members, and partner with engineering, information security, cloud, retail technology, field services, and external service providers to improve network reliability and operational maturity.

About the Job

Serve as a senior technical escalation point, leading the investigation and resolution of complex network incidents across our global corporate, retail, distribution center, data center, and cloud environments. Coordinate major incident response across operations, engineering, information security, business teams, and service providers, ensuring clear ownership, timely communication, and effective resolution. Lead operational improvements across monitoring, alerting, problem management, documentation, lifecycle management, compliance, and change readiness to strengthen network reliability and service quality. Mentor Network Operations team members, provide day-to-day technical guidance, and help build the internal capabilities required to reduce dependency on external service providers. Use operational data, automation, and AI-enabled tools responsibly to identify recurring issues, improve root-cause analysis, streamline manual processes, and move the organization toward more proactive network operations.

About You

You have at least 8 years of experience in network operations, enterprise network support, infrastructure operations, or a comparable technical role. You possess advanced knowledge of enterprise LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, network segmentation, and monitoring. You have demonstrated experience leading complex troubleshooting, major incident response, high-priority escalations, problem management, and service improvement in a global enterprise environment. You have experience providing technical guidance or mentoring to other operations professionals and coordinating work across engineering teams, security teams, business stakeholders, and service providers. You have hands-on experience with network observability, operational analytics, or automation technologies and can use data and AI-enabled insights responsibly to improve network reliability and operational performance.

EOE M/F/Disability/Vets

Location

Westlake, TX, USA

Full-time/Part-time

Full time

Fill Date

This position is expected to be filled by 01/17/2027.

Our common thread: We're originals. From day one, we've been doing it our way - creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.