Sr. Network Operations Analyst

levistraussandco; Westlake (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Levi Strauss & Co. in Westlake, TX is seeking a Senior Network Operations Analyst to lead complex incidents across global offices, data centers, and cloud environments.

You will mentor the Network Operations team and collaborate with engineering, security, and service providers to improve reliability. The role emphasizes proactive monitoring, change readiness, and data-driven problem management, with a focus on reducing external dependency and advancing automation and observability to drive

Qualifications

• 8+ years of experience in network operations, enterprise network support, or a similar technical role.
• Advanced knowledge of enterprise LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, network segmentation, and monitoring.
• Experience leading complex troubleshooting, major incident response, high-priority escalations, problem management, and service improvement in a global enterprise environment.
• Experience guiding and mentoring other operations professionals and coordinating work across engineering, security, business stakeholders, and service providers.
• Hands-on experience with network observability, operational analytics, or automation technologies and using data/AI-enabled insights to improve reliability and performance.

Responsibilities

• Lead the investigation and resolution of complex network incidents across global environments including corporate, retail, data centers, and cloud.
• Coordinate major incident response with multiple teams and service providers, ensuring clear ownership and timely communication.
• Drive operational improvements in monitoring, alerting, problem management, documentation, lifecycle management, compliance, and change readiness.
• Mentor Network Operations team members and build internal capabilities to reduce dependency on external providers.
• Apply data, automation, and AI-enabled tools to identify recurring issues, improve root-cause analysis, and move toward proactive operations.

Skills

Leadership

Mentoring

Cross-functional coordination

Analytical thinking

Tools

Enterprise LAN/WAN

Wireless

SD-WAN

Cloud connectivity

Routing & Switching

DNS/DHCP

Firewalls

Monitoring

Observability

Automation

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself - and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit - and your future.

Introduction

As a Senior Network Operations Analyst, you will join our Global Network Operations team and provide advanced technical and operational leadership for the network services supporting our offices, distribution centers, data centers, showrooms, and retail stores worldwide. You will lead complex incident response, guide other operations team members, and partner with engineering, information security, cloud, retail technology, field services, and external service providers to improve network reliability and operational maturity.

About the Job

• Serve as a senior technical escalation point, leading the investigation and resolution of complex network incidents across our global corporate, retail, distribution center, data center, and cloud environments.
• Coordinate major incident response across operations, engineering, information security, business teams, and service providers, ensuring clear ownership, timely communication, and effective resolution.
• Lead operational improvements across monitoring, alerting, problem management, documentation, lifecycle management, compliance, and change readiness to strengthen network reliability and service quality.
• Mentor Network Operations team members, provide day-to-day technical guidance, and help build the internal capabilities required to reduce dependency on external service providers.
• Use operational data, automation, and AI-enabled tools responsibly to identify recurring issues, improve root-cause analysis, streamline manual processes, and move the organization toward more proactive network operations.

About You

• You have at least 8 years of experience in network operations, enterprise network support, infrastructure operations, or a comparable technical role.
• You possess advanced knowledge of enterprise LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, network segmentation, and monitoring.
• You have demonstrated experience leading complex troubleshooting, major incident response, high-priority escalations, problem management, and service improvement in a global enterprise environment.
• You have experience providing technical guidance or mentoring to other operations professionals and coordinating work across engineering teams, security teams, business stakeholders, and service providers.
• You have hands-on experience with network observability, operational analytics, or automation technologies and can use data and AI-enabled insights responsibly to improve network reliability and operational performance.

EOE M/F/Disability/Vets

LOCATION

Westlake, TX, USA

FULL TIME/PART TIME

Full time

FILL DATE

This position is expected to be filled by 01/17/2027.