Global Network Operations Lead

levistraussandco; Westlake (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Levi Strauss & Co. in Westlake, TX is seeking a Senior Network Operations Analyst to lead complex incidents across global offices, data centers, and cloud environments.

You will mentor the Network Operations team and collaborate with engineering, security, and service providers to improve reliability. The role emphasizes proactive monitoring, change readiness, and data-driven problem management, with a focus on reducing external dependency and advancing automation and observability to drive

Qualifications

• 8+ years of experience in network operations, enterprise network support, or a similar technical role.
• Advanced knowledge of enterprise LAN, WAN, wireless, SD-WAN, cloud connectivity, routing, switching, DNS, DHCP, firewalls, network segmentation, and monitoring.
• Experience leading complex troubleshooting, major incident response, high-priority escalations, problem management, and service improvement in a global enterprise environment.
• Experience guiding and mentoring other operations professionals and coordinating work across engineering, security, business stakeholders, and service providers.
• Hands-on experience with network observability, operational analytics, or automation technologies and using data/AI-enabled insights to improve reliability and performance.

Responsibilities

• Lead the investigation and resolution of complex network incidents across global environments including corporate, retail, data centers, and cloud.
• Coordinate major incident response with multiple teams and service providers, ensuring clear ownership and timely communication.
• Drive operational improvements in monitoring, alerting, problem management, documentation, lifecycle management, compliance, and change readiness.
• Mentor Network Operations team members and build internal capabilities to reduce dependency on external providers.
• Apply data, automation, and AI-enabled tools to identify recurring issues, improve root-cause analysis, and move toward proactive operations.

Skills

Leadership

Mentoring

Cross-functional coordination

Analytical thinking

Tools

Enterprise LAN/WAN

Wireless

SD-WAN

Cloud connectivity

Routing & Switching

DNS/DHCP

Firewalls

Monitoring

Observability

Automation

Job description

Levi Strauss & Co. in Westlake, TX is seeking a Senior Network Operations Analyst to lead complex incidents across global offices, data centers, and cloud environments.

You will mentor the Network Operations team and collaborate with engineering, security, and service providers to improve reliability. The role emphasizes proactive monitoring, change readiness, and data-driven problem management, with a focus on reducing external dependency and advancing automation and observability to drive