Senior Network Engineer

Service Express, Inc.; United States; Remote; Full time

Job summary

Service Express, Inc. is seeking a Senior Network Services Engineer for a remote position across the U.S. This role involves collaborating with a skilled engineering team to provide advanced technical support and troubleshoot complex network issues for diverse clients. Ideal candidates will have significant experience with Cisco and Juniper products and strong communication skills. Opportunities for professional growth, health benefits, and unique rewards like volunteer time off and gym reimbursements are also offered.

Benefits

Opportunities for personal growth and career advancement

Comprehensive health insurance options starting on your first day

Paid volunteer hours and a day off for your birthday

50% reimbursement for your health club membership

401(k) company match

Qualifications

• 3-5 years experience with enterprise networking gear.
• Proven expertise in Cisco and Juniper technologies.
• Strong understanding of network protocols and troubleshooting.

Responsibilities

• Provide expert remote support for Cisco and Juniper-based environments.
• Collaborate with teams to resolve complex customer issues.
• Serve as a key escalation point for challenging technical tickets.

Skills

Cisco Networking

Juniper Networking

TCP/IP

BGP

OSPF

SSL VPN

VLAN Configuration

Troubleshooting

Communication

Education

Cisco CCNP/CCIE Certification

Juniper JNCIP-ENT Certification

Tools

Wireshark

Job description

This position is Remote and can be located anywhere in the United States.

You will be working Monday-Friday from 10am-7pm ET, with a rotating on-call schedule through a 6-person team (each engineer taking one week at a time).

Are you resourceful when faced with something unfamiliar? Do you work well under pressure and enjoy solving technical puzzles? Are you customer-oriented and committed to solving issues thoroughly? Do you collaborate effectively and help teammates level up? Are you comfortable with ambiguity and learn fast?

At Service Express, we’re passionate about creating technology solutions that keep our customers’ businesses moving forward. As we continue to grow, we’re looking for a Senior Network Services Engineer who is excited to tackle unique challenges, collaborate with an expert team, and continuously expand their technical knowledge.

You’ll work alongside a tight-knit team of skilled engineers, providing advanced technical support, troubleshooting complex network issues, and delivering outstanding service to thousands of customers – each with their own unique setup.

What You’ll Be Doing:

As a level 3 support engineer, you’ll serve as a key escalation point for challenging tickets passed from Level 2 and troubleshoot high-level issues that impact our customer’s networks. You’ll also:

• Provide expert remote support for Cisco and Juniper-based environments
• Collaborate with cross-functional teams to solve complex customer issues
• Contribute to product support evaluations and assist in professional service projects
• Proactively learn and adapt as new platforms, tools, and challenges arise
• Share knowledge and support team learning efforts

What You Bring to the Table:

We’re looking for someone who is both technically sharp and a collaborative problem solver:

• 3-5 years of experience working with enterprise networking gear
• Proven expertise with Cisco (Nexus, Catalyst, Meraki, ASA) and Juniper (EX, QFX, MX)
• Certifications required: Cisco CCNP/CCIE (R&S), CCNP Security/Wireless, and Juniper JNCIP-ENT
• Strong understanding of TCP/IP, BGP, OSPF, IPsec, SSL VPN, and related technologies
• Expertise configuring and troubleshooting VLAN, VTP, RTSP, Ether Channel, Inter-VLAN routing, HSRP, VRRP, Port Security, 802.1x, ACL, Policy-Map
• Hands-on experience troubleshooting Layer 2/3 network issues
• Familiarity with tools like Wireshark and other packet analyzers
• A growth mindset and desire to continuously upskill
• Excellent communication and documentation skills

What We Offer You:

• Opportunities for personal growth and career advancement
• Paid volunteer hours and a day off for your birthday
• Comprehensive health insurance options starting on your first day
• 50% reimbursement for your health club membership
• 401(k) company match to help you plan for the future
• $55-$67.50/hour based on experience

#LI-REMOTE

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.

Ready To Join Us?

We’re always looking for passionate life-long learners to join our growing team. If you think Service Express is the right place for you, apply today! If you know someone who would be the right fit, share this opportunity.

Remote, US

This position is Remote and can be located anywhere in the United States.

You will be working Monday-Friday from 10am-7pm ET, with a rotating on-call schedule through a 6-person team (each engineer taking one week at a time).

Are you resourceful when faced with something unfamiliar? Do you work well under pressure and enjoy solving technical puzzles? Are you customer-oriented and committed to solving issues thoroughly? Do you collaborate effectively and help teammates level up? Are you comfortable with ambiguity and learn fast?

At Service Express, we’re passionate about creating technology solutions that keep our customers’ businesses moving forward. As we continue to grow, we’re looking for a Senior Network Services Engineer who is excited to tackle unique challenges, collaborate with an expert team, and continuously expand their technical knowledge.

You’ll work alongside a tight-knit team of skilled engineers, providing advanced technical support, troubleshooting complex network issues, and delivering outstanding service to thousands of customers – each with their own unique setup.

What You’ll Be Doing:

As a level 3 support engineer, you’ll serve as a key escalation point for challenging tickets passed from Level 2 and troubleshoot high-level issues that impact our customer’s networks. You’ll also:

• Provide expert remote support for Cisco and Juniper-based environments
• Collaborate with cross-functional teams to solve complex customer issues
• Contribute to product support evaluations and assist in professional service projects
• Proactively learn and adapt as new platforms, tools, and challenges arise
• Share knowledge and support team learning efforts

What You Bring to the Table:

We’re looking for someone who is both technically sharp and a collaborative problem solver:

• 3-5 years of experience working with enterprise networking gear
• Proven expertise with Cisco (Nexus, Catalyst, Meraki, ASA) and Juniper (EX, QFX, MX)
• Certifications required: Cisco CCNP/CCIE (R&S), CCNP Security/Wireless, and Juniper JNCIP-ENT
• Strong understanding of TCP/IP, BGP, OSPF, IPsec, SSL VPN, and related technologies
• Expertise configuring and troubleshooting VLAN, VTP, RTSP, Ether Channel, Inter-VLAN routing, HSRP, VRRP, Port Security, 802.1x, ACL, Policy-Map
• Hands-on experience troubleshooting Layer 2/3 network issues
• Familiarity with tools like Wireshark and other packet analyzers
• A growth mindset and desire to continuously upskill
• Excellent communication and documentation skills

What We Offer You:

• Opportunities for personal growth and career advancement
• Paid volunteer hours and a day off for your birthday
• Comprehensive health insurance options starting on your first day
• 50% reimbursement for your health club membership
• 401(k) company match to help you plan for the future
• $55-$67.50/hour based on experience

#LI-REMOTE

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.

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