Senior NetSuite Client Success Partner

Baker Tilly US; Seattle (WA); On-site; USD 83,820 - 127,120; Full time

Job summary

Baker Tilly US in Seattle seeks a Senior Associate of Client Success to grow NetSuite opportunities and support revenue growth within assigned accounts. You will coordinate cross-functional engagement with Client Success and NetSuite Practice colleagues to advance shared sales and client success objectives.

This role involves cultivating strong client relationships, coordinating cross-functional engagement, and contributing to continuous improvement across client success and sales operations

Qualifications

• Bachelor's degree in a relevant field and at least 3 years of related professional experience.
• Experience in technology or management consulting, customer success, IT engagement management, IT program management, or IT sales leadership.
• Experience managing client and stakeholder relationships at the executive level.
• Proven ability to guide clients through technology-related scoping, sales, and service delivery cycles.
• Experience with NetSuite, ERP platforms, Salesforce CRM, software renewals, and related business applications.
• Strong organizational, analytical, and detail-oriented capabilities.

Responsibilities

• Develop and maintain trusted client relationships through scheduled engagement aligned with client tiering.
• Assess client needs, communicate Baker Tilly's value proposition, solicit feedback, and connect clients with internal contacts.
• Serve as a client liaison for escalated matters, coordinating with sales, service, product, PMO, consulting, and development teams to support a high-quality client experience.
• Build credibility with executive stakeholders, including CFOs, controllers, COOs, and IT leaders involved in ERP decisions.
• Promote high levels of client retention, reference ability, and client advocacy, including the development of client success stories where appropriate.
• Monitor assigned accounts for reference ability, support client satisfaction surveys, and track and help resolve support cases requiring escalation.

Skills

NetSuite experience

Customer success

Executive relationships

Sales lifecycle

Education

Bachelor's degree in a relevant field

Tools

Salesforce CRM

Job description

Baker Tilly US in Seattle seeks a Senior Associate of Client Success to grow NetSuite opportunities and support revenue growth within assigned accounts. You will coordinate cross-functional engagement with Client Success and NetSuite Practice colleagues to advance shared sales and client success objectives.

This role involves cultivating strong client relationships, coordinating cross-functional engagement, and contributing to continuous improvement across client success and sales operations