Senior NetSuite Client Success Lead - Remote

Baker Tilly US; Houston (TX); Hybrid; USD 83,820 - 127,120; Full time

Job summary

Baker Tilly’s NetSuite Solutions practice is a leading technology consulting group. We seek a Senior Associate of Client Success to join the NetSuite Practice Client Success team within the Professional Sales Organization.

This role collaborates with Client Success and NetSuite colleagues to advance sales, client success, and growth objectives. The candidate will cultivate strong client relationships, support revenue growth, coordinate cross-functional engagement, and contribute to process

Qualifications

• Bachelor’s degree in a relevant field and at least 3 years of related professional experience.
• Experience in technology or management consulting, customer success, IT engagement management, IT program management, or IT sales leadership.
• Experience managing client and stakeholder relationships at the executive level.
• Proven ability to guide clients through technology-related scoping, sales, and service delivery cycles.
• Experience with NetSuite, ERP platforms, Salesforce CRM, software renewals, and related business applications.
• Strong organizational, analytical, and detail-oriented capabilities.
• Ability to manage multiple priorities and detailed processes in a fast-paced environment.
• Excellent verbal, written, and presentation skills.
• Demonstrated ability to influence action and build consensus to achieve objectives.
• Ability to work effectively in remote, in-office, and hybrid environments, with occasional travel as needed.
• Ability to collaborate effectively with distributed teams.

Responsibilities

• Develop and maintain trusted client relationships aligned with priorities.
• Coordinate with sales, service, product, PMO, consulting, and development for escalated matters.
• Promote client retention and reference ability with executives.
• Forecasting, reporting and AI-enabled selling support.
• Maintain data in Salesforce and other PSO-supported systems.

Skills

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree in a relevant field

Tools

Salesforce

NetSuite

HighSpot

ZoomInfo

Job description

Baker Tilly’s NetSuite Solutions practice is a leading technology consulting group. We seek a Senior Associate of Client Success to join the NetSuite Practice Client Success team within the Professional Sales Organization.

This role collaborates with Client Success and NetSuite colleagues to advance sales, client success, and growth objectives. The candidate will cultivate strong client relationships, support revenue growth, coordinate cross-functional engagement, and contribute to process