Remote Senior Associate, Client Success - NetSuite Growth

Baker Tilly US; Chicago (IL); Hybrid; USD 84,000 - 127,000; Full time

Job summary

Baker Tilly is seeking a Senior Associate of Client Success in its NetSuite Practice to advance sales, client success, and growth across assigned accounts. You will collaborate with cross-functional teams to drive revenue growth, client satisfaction, and process improvements within a leading advisory network.

The role requires building executive relationships, managing renewals, and leveraging NetSuite and ERP experience in a dynamic advisory environment.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of related professional experience.
• Experience in technology or management consulting, customer success, IT engagement management, IT program management, or IT sales leadership.
• Experience managing client and stakeholder relationships at the executive level.
• Proven ability to guide clients through technology-related scoping, sales, and service delivery cycles.
• Experience with NetSuite, ERP platforms, Salesforce CRM, software renewals, and related business applications.
• Strong organizational, analytical, and detail-oriented capabilities.

Responsibilities

• Develop and nurture trusted client relationships aligned with client tiering and priorities.
• Assess client needs, convey Baker Tilly's value, and connect with internal teams.
• Serve as client liaison for escalated matters across sales, service, product, PMO, consulting, and development.
• Build credibility with CFOs, controllers, COOs, and IT leaders involved in ERP decisions.
• Promote client retention and advocacy, including client success stories where appropriate.
• Monitor accounts for reference ability and coordinate satisfaction surveys and escalations.

Skills

Executive stakeholder management

Client relationships

Sales collaboration

Analytical skills

Organizational skills

Communication skills

Remote/hybrid work adaptability

Education

Bachelor's degree in a relevant field

Tools

NetSuite

Salesforce CRM

HighSpot

ZoomInfo

ERP platforms

Job description

Baker Tilly is seeking a Senior Associate of Client Success in its NetSuite Practice to advance sales, client success, and growth across assigned accounts. You will collaborate with cross-functional teams to drive revenue growth, client satisfaction, and process improvements within a leading advisory network.

The role requires building executive relationships, managing renewals, and leveraging NetSuite and ERP experience in a dynamic advisory environment.