Senior Client Success Lead — NetSuite Growth

Baker Tilly International; Houston (TX); Hybrid; USD 83,820 - 127,120; Full time

Job summary

Baker Tilly is seeking a Senior Associate of Client Success for its NetSuite Practice. You will cultivate client relationships, drive renewals, upsells, and cross-functional collaboration across sales, service, and product teams.

This role supports revenue growth and continuous improvement within the PSO, with the flexibility to work remotely, in-office, or hybrid across locations in the US. A strong client-facing background and ERP experience are essential.

Qualifications

• Bachelor's degree in a relevant field and at least 3 years of related professional experience.
• Experience with NetSuite, ERP platforms, Salesforce CRM, and related business applications.
• Ability to guide clients through scoping, sales, and service delivery cycles and to influence action.

Responsibilities

• Develop and maintain trusted client relationships with executive stakeholders.
• Coordinate cross-functional engagement to support revenue growth and client success.
• Manage account plans, renewals, upsell opportunities, and reference development.
• Create and deliver business reviews, KPIs, and client satisfaction metrics.

Skills

Client relationships

Executive stakeholder management

Forecasting & reporting

Remote/hybrid collaboration

Education

Bachelor's degree in a relevant field

Tools

NetSuite

Salesforce CRM

ERP platforms

HighSpot

ZoomInfo

Job description

Baker Tilly is seeking a Senior Associate of Client Success for its NetSuite Practice. You will cultivate client relationships, drive renewals, upsells, and cross-functional collaboration across sales, service, and product teams.

This role supports revenue growth and continuous improvement within the PSO, with the flexibility to work remotely, in-office, or hybrid across locations in the US. A strong client-facing background and ERP experience are essential.